Home » Industry News » Ace Makes J.D. Power Satisfaction List for Eighth Year

Ace Makes J.D. Power Satisfaction List for Eighth Year

For an eighth consecutive year, Ace Hardware ranks highest in satisfying home improvement retail store customers. Ace Hardware achieves a score of 791 and performs particularly well in the staff and service factor. Menards ranks second with a score of 787 and performs particularly well in the price and sales and promotions factors.

The 2014 Home Improvement Retailer Satisfaction Study is based on responses from more than 2,900 customers who purchased a home improvement product or service within the previous 12 months from a retail store that sells home improvement products. Customers evaluated their primary home improvement retailer. The study was fielded from January 2014 through March 2014.

About Jaime Koch

Jaime Koch was the managing editor of Hardware Retailing Magazine. Jaime regularly traveled around the country and internationally to visit with retailers and share their stories. Jaime was honored by the American Society of Business Publishers for Editorial Excellence.

Check Also

aubuchon acquisition

Aubuchon Company Acquiring 7-Store Chain Bibens Ace Hardware

Rick Bibens has agreed to sell Bibens Ace Hardware, with seven locations in Vermont, to …