Home » Author Archives: Hilary Welter

Author Archives: Hilary Welter

Training: Where to Begin With Young Leaders

young leader

Meet hypothetical retail employee and young leader, Joe. Joe started working for the local hardware store in his town as a cashier at age 16 and continued through high school and college. Afterward, he decided to continue his career with ... Read More »

Health Insurance: What You Can Do Now

health insurance

Health insurance is a hot topic. Because the Jan. 1 renewal deadline is quickly approaching, the North American Retail Hardware Association (NRHA) and Hardware Retailing spoke with Bob Chiesa, president and CEO of Custom Benefits Insurance Group Inc., to learn ... Read More »

Your Online Presence vs. Customer Expectations

online presence

Take this survey to help the North American Retail Hardware Association (NRHA) determine if independent retailers’ online presence and use of online platforms meet customer expectations. When you finish the survey, you’ll be entered to win one of two $100 Visa ... Read More »

Financial Resources: Payroll, Average Transaction Size & GMROI

financial resources

The North American Retail Hardware Association (NRHA) recently released the 2017 Cost of Doing Business Study, a financial resource to help your compare your business to other retailers in the industry. In order to help you better understand and use ... Read More »

10 Lessons I Learned While Traveling

Click the picture to download a PDF of this story. From August 2016 to July 2017, I lived in, worked remotely from and explored 10 countries and 12 cities with 70 people through a program called Remote Year. At the beginning of ... Read More »

Retailer Panels to Shed Light on Independent Industry

State of Independents Conference

High-performance independent home improvement retailers will discuss industry economic conditions, obstacles to growth, technology usage and the next generation of leaders during the 2017 North American Retail Hardware Association (NRHA) State of Independents Conference. Sponsored by the National Hardware Show®, ... Read More »

2017 Cost of Doing Business Study Now Available

Cost of Doing Business Study

Data from the 2017 Cost of Doing Business Study shows that at a typical independent home improvement store, the average customer spends $22 per transaction. At a high-profit store, that number jumps to $30 per sale. When was the last time ... Read More »

NRHA Abroad: Retail Happenings Outside North America

NRHA Abroad

Click the picture to download a PDF of this story. By Hilary Welter, hwelter@nrha.org My name is Hilary Welter, and I just finished living out of a suitcase for 12 months. Over the past year, I had the opportunity to do ... Read More »