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Hilary Welter

As marketing and research coordinator, it’s Hilary’s duty to keep retailers informed about NRHA products and services and to help coordinate industry research projects. Additionally, Hilary is the voice behind NRHA’s and Hardware Retailing’s social media accounts. She appreciates a good book, spicy food, well-made horror films, craft beer and exploring new places near and far.

NRHA Tours Stores in Pacific Northwest

Last week, the North American Retail Hardware Association director of retail outreach, Tom Marcum, learned what independent home improvement stores have to offer on the West Coast. Starting on Tuesday, Marcum visited retailers, traveling through Vancouver, Washington, and 10 cities throughout Oregon before …

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NRHA to Share Study at the IGC Show

Purchasing home improvement products from locally owned retailers generates twice as much local economic activity than purchases made at big-box chain stores, according to a study recently released by the North American Retail Hardware Association (NRHA) and Independent We Stand. At the Independent Garden …

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2015 Young Retailer of the Year: Dallin Redd

Over $2 million in sales volume Redd’s Ace Hardware, Blanding Utah Owner When Redd became the fourth generation owner of the family hardware store, he revamped every aspect of the business. He made changes to the store’s culture, re-evaluated the …

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2015 Young Retailer of the Year: David Cripe

Multiple Store Retailers Whitmore Ace Hardware, Wilmingon Ill. Co-Owner and General Manager Growing up in the hardware store, Cripe knew early on that working for the family business was his life calling. When he took over partial ownership of the …

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2015 Young Retailer of the Year: Heather Kreffer

Over $2 million in sales volume High River Home Hardware Building Centre, High River, Alberta Dealer-Owner Shortly after Kreffer took over partial ownership of the store, it and the community were devastated by a flood. Five months after the flood, …

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NRHA Director of Retail Outreach Visits Retailers

The North American Retail Hardware Association (NRHA) is always looking for opportunities to meet independent home improvement retailers. On May 28, NRHA Director of Retail Outreach Tom Marcum visited two stores to connect with owners and learn more about their businesses. Marcum’s first …

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Selling from a Project-Based Perspective

During the spring and summer, many consumers visit home improvement stores in search of items to complete D-I-Y projects. One way you can set your store apart from the competition is by having a staff with the selling skills and knowledge to help …

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