Ronna Kilts Manager Mattson’s True Value Hardware Howard City, Michigan Under $2 Million in Annual Sales “My roots run deep, not only in the business but in the community as well. I think it’s important for customers to know we’re involved …
Read More »Jesse Carleton
4 Ways to Sell More Projects
How often are your employees selling entire projects rather than just single products? Project sales increase your overall transaction size and usually offer larger margins. They can also lead to more satisfied customers, as they will get everything they need …
Read More »Born Into the Business
Click the image above to view a PDF of the story. Home improvement retailing is a business where there’s a lot of longevity. It’s not unusual to see a business in its second or third generation, with some dating back …
Read More »4 Ways to Simplify Your Training
Online courses should be an important part of your company’s overall training program. That’s why many retailers have turned to NRHA’s arsenal of courses, designed for every level of employee, on topics such as basic product knowledge, selling skills and …
Read More »Tips for Dealing With a Complaining Customer
No matter how well you run your store and regardless of how well your employees provide customer service, more than likely you’ll eventually find a customer who has a complaint. The reasons may vary. Maybe they purchased a defective product, …
Read More »Gina Schaefer Talks About Leadership
Click on the image above to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org In March, A Few Cool Hardware Stores, headquartered in Washington D.C., celebrated its 15th anniversary. That amount of time may seem short compared to …
Read More »How Cross-Merchandising Leads to Add-on Sales
Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org You may have heard it from real estate agents. What sells a house? Location, location, location. It’s not much different in your store. Where a product is …
Read More »Students Are Stars at Ohio Lumberyard
Students taking courses at the Pike Career Technology Center in Piketon, Ohio, will get a boost from their local lumber and building materials retailer. Bill Klinker Jr., owner of Klinker’s Lumber & Builders Supplies, located in nearby Waverly, Ohio, encourages …
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