Home » Author Archives: Kate Klein

Author Archives: Kate Klein

New Jersey Retailer Opens Mini-UPS Store in Home Center

UPS

Printing, copying and shipping weren’t services Colmar Home Center offered a year ago, but that’s changed. Owner Michael Collins’ customers told him they had a need, and he realized a small store inside of his existing business could solve the ... Read More »

Can You Name That Old Tool?

old tool

The North American Retail Hardware Association (NRHA) has an interesting collection of old tools displayed throughout its Indianapolis headquarters. Some of the items may look familiar, and others may be completely new to your eyes. Can you tell what the ... Read More »

Industry Manufacturers and Distributors Talk Aluminum and Steel Tariffs

steel tariffs

Recently announced and proposed tariffs on raw materials continue to be an ongoing discussion worldwide as the U.S. and its trading partners shift their positions on international trade. To help determine the potential impact of these tariffs on the home ... Read More »

Winning Customers in a Price-Conscious Culture

Click the picture to download a PDF of this story. Hardware Retailing staffers Kate Klein, Melanie Moul and Todd Taber contributed to this article. Winning Customers in a Price-Conscious Culture Many independent retail businesses have an image problem. Consumers often ... Read More »

Survey Your Customers About Your Operation’s Price Image

exit surveys

What Do Customers Think of Your Prices? Surveying shoppers about their perception of the prices at Palos Ace Hardware in Palos, Heights, Illinois, helped owner Dan Harris better understand what his customers think about his business’s prices and those of his competitors. ... Read More »

Lowe’s Snags Another Top J.C. Penney Exec

lowe's

Lowe’s has hired a second high-profile J.C. Penney executive, just two months after successfully recruiting the department store chain’s CEO. On July 20, Lowe’s named Joseph M. McFarland III as executive vice president of stores, effective Aug. 15. He will oversee Lowe’s ... Read More »

Island Ace Hardware Tailors Its Approach to Support Community

Island Ace Hardware

Mark Schulein had just become a local business owner when a storm dumped torrential rain on the north shore of the Hawaiian island of Kauai. Schulein and business partner Matt Fales bought Island Ace Hardware in March in Princeville, which ... Read More »

PRO Group Hosts 2018 Group Merchandising Conference

PRO Group Inc. recently hosted its Group Merchandising Conference in Atlanta, facilitating more than 1,600 meetings between vendors and member distributors. Conference attendees built new business relationships by discussing new products, taking advantage of conference specials and connecting at networking events, ... Read More »