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Author Archives: Kate Klein

Hardware Retailing March: Ace Hardware Distributor Profile

ace distributor profile

Check out the March issue of Hardware Retailing to get a close-up look at Ace Hardware’s latest initiatives and goals for the future. The March issue continues the magazine’s distributor profile series, exploring Ace Hardware’s mission and vision, merchandising strategy, latest logistics innovations ... Read More »

Ace Hardware Corp. Sees Revenue, Same-Store Sales Growth

Ace Hardware Corp.

On Feb. 14, Ace Hardware Corp. reported revenue and same-store sales growth for fourth-quarter and full-year 2018. The co-op saw quarterly revenues of $1.4 billion, an increase of 5.7 percent from the fourth quarter in 2017. Revenues for the entire year ... Read More »

When Aging Motivates Major Bathroom Remodels

bathroom remodels

Homeowners who are planning to accommodate their own aging or that of close family members are more likely to invest in major master bath upgrades in their homes, according to recent research from the home improvement website Houzz. In fact, ... Read More »

Returns and the Customer Service Experience

Click the picture to download a PDF of this story. The weeks and months after the winter holidays tend to be heavy on returns­—and retailers’ return policies can greatly impact future customer loyalty. Retailers, on average, expect 11 percent of their 2018 ... Read More »

Dresses, Hardware and Other Legacies at Hussey’s General Store

Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Hussey’s General Store has a history of tradition-making. The “everything store,” as manager Kristen Ballantyne calls it, opened in 1923 in Windsor, Maine. Locals have relied on the business ... Read More »

State of Independents Conference Explores Innovative Retail Strategies

Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Growth on the Horizon The home improvement sector is outstripping the growth of the overall retail industry—and independent retailers are finding creative and ambitious strategies to fight off ... Read More »

Headlining Stories from February’s Hardware Retailing

The February issue of Hardware Retailing magazine shared highlights from three significant industry news stories. Click the headlines below to view the full version of each article. Sears Chairman’s Hedge Fund Wins Bankruptcy Auction Lowe’s and Home Depot’s Differences Began Early Hardware ... Read More »

After-Christmas Shoppers Offer More Potential Sales


The year 2018 has been strong for holiday shopping, but the spending hasn’t ended yet, even though Christmas is over, according to the National Retail Federation. In fact, 68 percent of holiday shoppers planned to keep shopping during the week ... Read More »