Hardware Retailing is gearing up for spoga+gafa 2019, which kicks off Sept. 1-3 in Cologne, Germany. Editor Melanie Moul will be on-site, so be sure to follow Hardware Retailing on Facebook and the North American Retail Hardware Association (NRHA) on Instagram for minute-by-minute coverage at the event. …
Read More »Melanie Moul
spoga+gafa 2019: All About Urban Gardens
Hardware Retailing is gearing up for spoga+gafa 2019, which kicks off Sept. 1-3 in Cologne, Germany. Editor Melanie Moul will be on-site, so be sure to follow Hardware Retailing on Facebook and the North American Retail Hardware Association (NRHA) on …
Read More »Troubleshoot Your Customer’s Furnace With This Guide
If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …
Read More »Keeping HVAC Customers Cool With Depth of Inventory and a Focus on Service
Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …
Read More »2 Resources to Help Customers With Climate Control
The North American Retail Hardware Association (NRHA) regularly develops tools and resources you can use to train your staff to help customers with climate control. Read the highlights of two resources below, which are part of the Trainer’s Toolbox series. …
Read More »STIHL Donates 110 Battery-Powered Mowers to The Fuller Center
At the kickoff of the 2019 NRHA STIHL Foundations of Leadership Conference, STIHL announced a donation of 110 battery-powered lawn mowers to The Fuller Center for Housing. Roger Phelps, corporate communications manager of STIHL, delivered the donation on behalf of …
Read More »Show Off Your Niche Using the Whole Department
Fun in the sun and on the water is a part of life for residents and visitors in Titusville, Florida, and the local hardware store offers extensive niche categories to meet their needs. At Titusville Ace Hardware, customers can see …
Read More »NRHA Presence at Lawn and Garden Event Highlights Retail Opportunity
The North American Retail Hardware Association (NRHA) recently co-located two events at the 2019 Independent Garden Center (IGC) Show, which was also home to the Independent Home Improvement Show, presented by the National Hardware Show®. The combined event was an …
Read More »