When customers arrive at Bear Hardware in Nashville, Indiana, they are welcomed by a giant carved wooden bear and a friendly team of employees. While the store has all the products anyone needs for a DIY project, it also caters to outdoor adventure-seeking tourists through its extensive camping department.
“We’ve always carried camping equipment, but I would say in the past five years, that interest has skyrocketed, and camping sales have increased,” says Curt Scroggins, owner of Bear Hardware. “As technology continues to become a bigger part of people’s lives, I think consumers are making an effort to get outside and enjoy nature. Nashville is full of that natural beauty, so the camping niche just makes sense for us.”
Whether your business is near a campground, the beach or in the middle of a bustling city, selling customers the gear they need for any outdoor adventure is an opportunity worth exploring.
Hardware Retailing spoke to retailers from Bear Hardware, Mountain Hardware & Sports and Camp Abbot Trading Co. to learn about how they have made camping a strong contributor to their operations. Read on for advice on attracting adventurous customers.
We also take a look at the upscale camping trends, known as “glamping,” in the Last Word. Emma Frisch, author of the camping cookbook, “Feast By Firelight,” and owner of a glamping business in Ithaca, New York, talks about her favorite meals to make and her must-have camping gear.
Taking Different Trails
At Mountain Hardware & Sports, located in Truckee, California, the camping niche meets the needs of many different types of adventurers.
“The founders of Mountain Hardware & Sports enjoyed being outdoors, participating in activities like hiking, camping, fishing and skiing,” says Heather Svahn, vice president of marketing and purchasing for the company. “They moved to the Lake Tahoe area after college and bought the hardware store, which has thrived with sporting goods as a major component of the operation.”
Its proximity to camping and hiking trails is a major contributor to the success of the niche. However, Svahn says the products have enough crossover to make sense in most retail operations.
“Many products considered part of the camping niche are also usable in everyday life,” she says. “Items that come to mind are portable chairs, water-carrying systems or portable stoves.”
Svahn emphasizes that retailers and employees should be excited and eager to promote the niche if it is something they bring into the operation.
“With camping, just like any niche, you need to believe in it if you’re going to sell it,” Svahn says. “You can like the idea of bringing sporting goods and outdoor products into your store, but there needs to be an authentic connection.”
Camp Abbot Trading Co. in Sunriver, Oregon, is another business located in an area where outdoor activities are a major draw to visitors and locals, owner Bob Mitchell says.
“There are a lot of variables to consider with what products will sell, like the type of store you have and the market you’re located in,” Mitchell says. “Retailers located in an outdoor recreation and camping community that are lacking big-box stores can capitalize on the niche. It’s amazing what people forget or don’t realize they need until they arrive, such as flashlights, lighter fluid or even sleeping bags.”
Bear Hardware also succeeds in the camping niche due to its proximity to Indiana’s largest state park, Scroggins says. Outdoor enthusiasts come to explore all year long, which often requires a visit to Bear Hardware for camping gear they might have forgotten at home.
Retailers interested in the camping niche should have basics, but they should also consider what customers need to thrive in local terrain in different seasons.
For example, Camp Abbot Trading Co. is located in a very dry climate. However, 50 miles west of the store it is very wet. Gear should to be tailored to the place a customer is going to be, which is a good question to ask to help a customer narrow down their choices, Mitchell says.
Attracting Happy Campers
According to the 2017 North American Camping Report by Kampground of America, 61 percent of U.S. households include someone who camps. In addition, over 1 million households have started camping each year since 2014, resulting in 3.4 million U.S. households becoming new campers in the last three years.
“Camping and enjoying the outdoors are very much a part of the everyday lifestyle of our employees and the customers we serve at Mountain Hardware & Sports,” Svahn says.
“Our staff enjoys camping and outdoor activities, which makes it much easier to find the products our customers would want and to be able to recommend products we use ourselves.”
To ensure you have a well-stocked selection of products campers need, Svahn recommends offering everything from tents, sleeping bags and tools to products needed to cook and relax.
According to Mitchell, Camp Abbot Trading Co. has a variety of camping goods that are in high demand in their sporting goods department.
“One of our biggest sellers is inflatable tubes for floating in the water, due to our proximity to rivers and lakes,” Mitchell says. “The camping, hunting, fishing and outdoor recreation products are grouped together in one department. Having a little bit of everything in the camping niche creates the impression for our customers that they can expect to find what they need at our store.”
Customers who come through Bear Hardware before or during their outdoor adventure have a wide variety of needs they expect the store to meet, Scroggins says.
“We assist everyone from people heading out on a remote, primitive camping experience to families who are in $100,000 campers,” Scroggins says. “We have the camping products that everyone needs, no matter their setup.”
The store sells premium outdoor cookware, grilling supplies, portable grills, fishing supplies and lures and outdoor toys for kids.
Visuals That Add Value
At Mountain Hardware & Sports, a large factor in driving sales and interest in the camping niche is the presentation of the products in the store, Svahn says.
“We have a mixture of shortened aisles and endcaps, but we also have a lot of free-form space on our salesfloor, which allows us to make an impact,” she says.
“We like to change our merchandising stories and get creative with our displays, which we switch up every few weeks. Our goal from creating these intricate displays is to help ignite new ideas and inspiration for our customers.”
According to Scroggins, the emphasis on the camping niche in Bear Hardware is clear from its many aisles and variety of endcaps devoted to the products, as well as an open display area.
For example, Bear Hardware has a tent and chairs and a fire pit setup, along with a cot and sleeping bags, giving customers a visual for all the items they might need before roughing it outside.
The camping niche has a better opportunity to spark interest among consumers if retailers implement well thought out merchandising techniques.
“During peak camping seasons, we arrange a mini campsite inside our store to grab the attention of our customers and encourage impulse sales,” Scroggins says. “It may initially be a draw for campers, but any homeowner with outside yard space can utilize most of these items, from folding chairs and grilling supplies to camping lights and citronella candles.”
All three retailers say having high-quality and well-recognized brands is something to consider when diving into the camping niche. This recognition among consumers helps prove that a retailer is an expert in the niche. Plus, many camping and sporting goods vendors will work closely with retailers to help them promote and sell their merchandise.
Become the Expert
To establish your business, you need to have the right products and merchandising to attract customers. However, employees and managers should have some background or interest in camping to ensure sales and establish repeat customers.
Mountain Hardware & Sports has outdoor adventure seekers on staff who are eager to assist customers with similar interests, Svahn says. Plus, unlike sporting goods box stores, the team can help in a more individualized way.
“Big-box sporting goods businesses are well-known for their product offerings. What they can’t do is home in on the needs of their specific communities like an independent can,” Svahn says.
While big-box sporting goods retailers can help start the conversation and pique customers’ interest in outdoor adventures and camping, an independent retailer has the chance to be a stronger voice in their community by being there for their neighbors and providing them what they need, Svahn says.
Bear Hardware has an advantage over big-box competitors because the business has established a reputation with its customers as the place to find products and knowledge, Scroggins says.
“In areas like ours, we have a leg up on the big-box competition because we really know our customers and have the expertise on how to merchandise and sell the products a person needs in our location,” Scroggins says.
In addition to building relationships with their customers, Scroggins says most of his employees enjoy being outside and participating in camping and other outdoor activities, which provides an added layer of service his customers appreciate.
One way Camp Abbot Trading Co. attracts campers is by selling permits and passes needed to enjoy the outdoors in their area of Oregon, Mitchell says. “We sell fishing, hunting and forest passes and boat permits,” Mitchell says. “It doesn’t drive a huge profit. However, it brings thousands of people in the store. Then once they’re here and see our camping equipment, they’re likely to stay and shop for a while.”
Another way to educate customers on the products that are available and the experts in the operation is by hosting events that promote it.
“Our customers enjoy living an active, outdoor lifestyle,” Svahn says. “Every year, we host an event called Yoga on the River. Our customers come and our employees join. In our opinion, when you live somewhere this beautiful, you should enjoy it and this event is an easy way to enjoy it with our local community.”
The annual event features a yoga instructor who will lead 40 to 50 participants in a yoga workout while the sun is setting. Svahn says the event raises money for the local humane society. It is a great way to support the community and bring customers together to enjoy the outdoors.
Svahn says retailers should focus on hosting community events or showcasing specific products offered, not worrying about the big boxes.
“We’re a hardware store and a sporting goods store,” Svahn says. “We compete with home improvement and sporting goods big boxes. However, as an independent business, we are part of the community in a way boxes will never be able to be.”