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Lowe’s Adds to Customer Experience Team

Lowe’s announced that Joseph M. Mabry has been named strategy and experience design executive, while Michael P. McDermott has been promoted to chief merchandising officer, replacing Michael A. Jones, who will assume the role of chief customer officer, effective April ... Read More »

Report: Retail Staff Key Factor in Customer Satisfaction with Paint Retailers

Staff drives high satisfaction with paint retailers and is the single most important factor differentiating the purchase experience among customers, according to the recent J.D. Power 2014 Paint Satisfaction StudySM—Retailer Segment. The study measures customer satisfaction with major paint retailers, ... Read More »

Home Improvement Industry Valuations Falling

The Home Improvement Retail Industry has traded at an average premium of 25% to the market in the last five years, but valuations have fallen in 2014 over fears of a slowdown in the housing market. The US home improvement ... Read More »

Bull’s-eye! Archery Niche Draws in Customers, Community

Tim Ryan, owner of Ryan’s Hardware in Newburgh, Ind., has found a niche that’s right on target. About a year ago, he added archery equipment and accessories to his store. “My son competes in his school archery league and was ... Read More »

Staff Stays Healthy with On-Site Gym Facility

Employees at Malone Do it Best Lumber in Greenville, Ky., don’t need to worry about getting a gym membership to stay healthy—they can use the gym at work. A separate building on the property houses a room full of treadmills ... Read More »

Ace’s ‘Race for a Miracle’ Program to Benefit Children’s Miracle Network

The Ace Hardware Foundation’s “Racing for a Miracle” initiative is again partnering with Richard Petty Motorsports (RPM) driver Marcos Ambrose to benefit sick children as the driver races in this weekend in Richmond, Virginia. The initiative is a multi-faceted program ... Read More »

INDEPENDENT THINKING: The Big Event Is Even Bigger

We call the May issue of Hardware Retailing the National Hardware Show® Issue. As I’m sure you can tell, it’s our largest issue of the year and is full of editorial content designed to help you become more profitable and ... Read More »

RETAIL THERAPY: Can You Pay for Performance?

I’m going to describe a recent experience I had, and I want you to guess where it took place. I walked in to the store and was greeted by an employee who guided me in the right direction for the ... Read More »