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The Secret Behind Customer Service

Want to know a secret about amazing your customers? Here it is: Don’t start by focusing on the customers. To consistently deliver high-quality customer service that will give your business a competitive edge and keep customers coming back, you must ... Read More »

Ohio Store Sees Quick Results Thanks to Social Media

If you’re still on the fence about whether a Facebook page or Pinterest account would be a helpful addition to your store’s marketing plan, take a look at the results of Thomas Do it Center’s recent fundraiser. In addition to ... Read More »

Builder Confidence Holds Steady in November

Builder confidence in the market for newly built, single-family homes was unchanged in November according to the National Association of Home Builders/Wells Fargo Housing Market Index. For the sixth consecutive month, more builders have viewed market conditions as good than ... Read More »

Pending Home Sales Decline in October

Pending home sales were down in October, a decline the National Association of Realtors® attributed to the government shutdown. The Pending Home Sales Index, a forward-looking indicator based on contract signings, slipped 0.6 percent to 102.9 in October from 102.7 in ... Read More »

Retail Sales Increased 2.5 Percent 
in October

October retail sales, excluding automobiles, gas stations and restaurants, increased 2.5 percent seasonally adjusted over September, according to the National Retail Federation. “Consumer spending is growing as we head into the holiday shopping season, and the timing couldn’t be better,” ... Read More »

Lowe’s Net Earnings, Same-Store Sales Up in Third Quarter

Lowe’s reported third-quarter net earnings of $499 million, up 26 percent from the same period last year but below the $503.5 million estimate, and a 6.2 percent increase in same-store sales. Sales were also up 7.3 percent to $13 billion, ... Read More »

Do it Best Corp. Hosts Leadership Development Institute for Members

Do it Best Corp. has concluded a week-long intensive leadership training development program for select managers and leaders from its member-owned stores across the United States. The inaugural Leadership Development Institute (LDI) took place Nov. 12-15 at the co-op’s Fort ... Read More »

Home Depot Reports Third-Quarter Growth

Home Depot today reported sales of $19.5 billion for the third quarter, a 7.4 percent increase from the third quarter last year. Comparable-store sales for the quarter of were up 7.4 percent and comp sales for U.S. stores were up ... Read More »