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Amazon Trims Prices and Stock Price

In a recent push to compete better with Walmart, Amazon has cut prices on consumer goods such as toilet paper and groceries. Amazon has recently been in “investment mode”, pricing aggressively…

ace exemplifies customer service

Ace Hardware Exemplifies Using Customers as Marketing Tool

Customer service is now getting recognition as a marketing tool for retailers, and Ace Hardware’s service is getting applause along with retailers such as Zappos.com and Morton’s The Steakhouse. Traditionally, the…


Hardware Retailers Refuse to Open on Thanksgiving

Hardware retailers were among store chains making a point to keep their businesses closed on Thanksgiving this year. Home Depot and Ace Hardware both announced via social media that their…


Switch Bargain Hunters to Loyal Customers

Businesses should make it a priority to build customer loyalty, not just promote special sales, this holiday shopping season, according to an article by Inc. While customers are actively seeking gifts for…


Industry Veteran John Sullivan Dies at Age 88

A 30-year veteran of the retail hardware industry, who worked as a journalist and in corporate communications for True Value, died this month. John Sullivan, 88, of Danville, Illinois, died…