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Parker True Value: Redefining the Traditional Niche

To watch the full video, click here. Rick Parker, owner of Richmond Hardware in Richmond, Ind., has found a way to incorporate his many interests into his business by expanding into an Italian market, screen-printing business and blues club. In ... Read More »

Employee Motivation

To watch the full video, click here. As the old adage says—a happy employee makes for a happy customer. This webcast will explore simple yet effective ways to create a positive working environment for employees. Try some of these tips ... Read More »

A Look Around McGuckin Hardware

To watch the full video, click here. With 18 departments and 60,000 square feet of selling space, McGuckin Hardware in Boulder, Colo., has made a name for itself as the place that carries everything. Randy Dilkes, store manager, tells us ... Read More »

Attracting Contractor Customers Through Tool Sales

To watch the full video, click here. Joe Araiza of Ganahl Lumber discusses how the company has positioned itself as the go-to place for contractors and professionals looking to stock up on hand and power tools. From hosting demo days ... Read More »

The Keys to Employee Motivation

To watch the full video, click here. Mark Schulein, president of Crown Ace Hardware, manages 320 employees across his 17 stores. Hear Schulein share his secrets to keeping his employees motivated. Read More »

Seasonal Selling: Getting Ready for Summer

To watch the full video, click here. Are you prepared to take advantage of all of the selling opportunities this summer? This webinar will offer some suggestions and provide examples of how high-performance retailers approach the summer season. Topics will ... Read More »

The Secret of Customer Service Standouts

To watch the full video, click here. What makes independents winners in the home channel? Customer service. Top-quality customer service is more important now than ever, and this webinar will examine how independent retailers are meeting and exceeding customers’ demands ... Read More »

A Guide to Employee Management

To watch the full video, click here. Anchored by information released just this year in the Employee Compensation Study developed by the North American Retail Hardware Association, this webinar will tap into the latest management strategies from hiring, training and ... Read More »