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The Keys to Employee Motivation

To watch the full video, click here. Mark Schulein, president of Crown Ace Hardware, manages 320 employees across his 17 stores. Hear Schulein share his secrets to keeping his employees motivated.

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Seasonal Selling: Getting Ready for Summer

To watch the full video, click here. Are you prepared to take advantage of all of the selling opportunities this summer? This webinar will offer some suggestions and provide examples of how high-performance retailers approach the summer season. Topics will …

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The Secret of Customer Service Standouts

To watch the full video, click here. What makes independents winners in the home channel? Customer service. Top-quality customer service is more important now than ever, and this webinar will examine how independent retailers are meeting and exceeding customers’ demands …

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A Guide to Employee Management

To watch the full video, click here. Anchored by information released just this year in the Employee Compensation Study developed by the North American Retail Hardware Association, this webinar will tap into the latest management strategies from hiring, training and …

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Can You Hear Me?

To watch the fill video, click here. To find out what types of advertising really attract today’s consumers; NRHA went straight to the sources. Original research culmed through a consumer focus group, formal surveys and interviews with retailers, this webinar …

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How to Sell: Paint and Sundries

To watch the full video, click here. As a staple in every hardware store, the paint and sundries department has always been a popular destination for DIYers and contractors. But, how can retailers really get the most profit out of …

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Decoding the QR Code

To watch the full video, click here. Our editors visited Megan Menzer, owner of Newton’s Hardware in Cherryvale, Kansas. She explains how using QR codes can generate excitement with your customers and better promote your store with strategic and fun …

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The Evolving Home Improvement Channel

To watch the full video, click here. Get in touch with the ins and outs of the distribution, manufacturing and retail segments of today’s evolving home improvement channel. Tune in for coverage on what’s going on within the industry’s largest …

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