Trouble viewing this e-mail? Click Here | Forward to a Friend or Colleague

September 3, 2013

In This Issue:    Latest News,    Featured Products,    Management Tips

Check This Out


The team at Hardware Retailing is proud to unveil and the Hardware Retailing Mobile App for mobile devices. Both are chock-full of industry news, how-to management advice, new products and interactive tools to give you access to your favorite Hardware Retailing content when and where you want and need it.

Check out the new website »

Correction: In the September issue of Hardware Retailing, we incorrectly reported the date for the HDW Fall Market. It will be Sept. 6-8 at the Shreveport Convention Center in Shreveport, La. Contact Billy Stapleton, 318-682-8000, ext. 228, or for more information.

Latest News
Featured Products

Trash and Dumpster Spray

is commercial-strength. It can be sprayed into containers daily to eliminate trash odor... More »

Vertical Reading Rods

are frequently used for foundation work, grading and swimming pool excavations... More »

Window Flashing Tape

is non-butyl-based. WindowWrap™ PowerBond™ is self-adhering, self-sealing... More »

Management Tips

4 Habits of a High-Efficiency Sales Team

Most successful sales associates have nailed down the basics of customer service, like smiling and greeting customers as they enter the store. But there is more to sealing the deal than just being polite. Here are four habits that make a high-efficiency sales team:

1. Assume each customer came to buy something. Don’t even consider asking a customer if they are just browsing.

2. Create relationships with every customer. Taking time to learn about each customer will build credibility and trust.

3. Ask the customer qualifying questions. If you’re not asking questions, all you’re doing is showing products.

4. Help the customer make the purchase. Give customers a final nudge to complete the sale by reminding them why they need the product and reassuring them about their decision.

What Do You Think?

Featured Manufacturers (As Seen in the September Issue of Hardware Retailing)

Allway Tools
HTH Pool Products
To ensure you receive your Hardware Retailing e-newsletter each week, please add to your address book.