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September 16, 2013

In This Issue:    Latest News,    Featured Products,    Management Tips

Check This Out

Develop Your Succession
Planning Playbook

Certified Financial Planner Gary Pittsford, president of Castle Wealth Advisors, has worked with clients in all 50 states on succession planning. In a series of articles for, he will share advice based on his several years of financial advisory experience in the home improvement industry.

In his first article about succession planning, he writes about the importance of changing daily focus from being president and key decision maker to becoming the coach who will train the next generation of managers, officers and stockholders.


Latest News
Featured Products

Crimping Tool

delivers fast, reliable connector terminations for voice and data applications. With a direct... More »

Ice Melter

is cost-effective and high-performance. IceAway Turbo™ ice melter for commercial deicing professional... More »

Foam Kit

is a portable, self-contained dispensing system for two component polyurethane spray foam. The Foam... More »

Management Tips

Create an Effective Loyalty Program

How do you create an effective customer loyalty program? Below are five ideas from “The Power of Loyalty,” by author Roger L. Brooks.

1. Offer soft benefits that provide value, such as special access limited only to members.

2. Offer relevant promotions through various lines of communication, for example: email, SMS text, receipt messages, statement inserts, RSS feeds, Twitter, Facebook, etc.

3. Up-sell complementary products or services at the associate level.

4. Offer sweepstakes, random rewards or special offers for a limited time frame to keep your strategy fresh and exciting.

5. Strategically place messages (via signage, web banners, etc.) that will trigger motivating actions.

What Do You Think?

Featured Manufacturers (As Seen in the September Issue of Hardware Retailing)

Allway Tools
HTH Pool Products
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