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November 18, 2013

In This Issue:    Latest News,    Featured Products,    Management Tips

Check This Out

To Invest, or Not to Invest?

Thinking of buying that new POS system? Thinking of expanding your business? To help you get the decision-making process started Jesse Carleton outlines questions all retailers should ask themselves before deciding when and where to invest money in their businesses in the latest webcast in NRHA’s 2013 Webcast Series.


Latest News
Featured Products

Door Jamb Reinforcer

consists of a sturdy nickel-plated steel bar with an accompanying bracket and screws...

Roof Flashing Kit

is a versatile, high-performance, seamless and self-terminating waterproofing kit for protecting or repairing small areas in roofing and flashings...

String Light Hangers

can be crimped to hold the wire and easily uncrimped to remove the light string...

Management Tips
  • This Holiday Season, Develop a Plan for Crowd Control


    The bustle of the holiday buying season means more customers will likely be coming through your doors: According to the National Retail Federation, as many as 140 million Americans will shop over Thanksgiving weekend—97 million on Black Friday alone.

    To ensure the safety and security of your store during the busy holiday season, having the proper crowd control procedures in place is vital.

    Your crowd control strategy should include these four steps:

    • Remind and retrain all employees about your store’s emergency plan to address potential risks facing workers and customers.
    • Dedicate a knowledgeable employee to communicate and manage crowds from arrival to departure.
    • Establish clear protocols for conflict resolution. Giving employees the authority and tools to calm frustrated shoppers is important, especially if the need to diffuse a situation presents itself.
    • Be prepared to allocate resources in real time.

    Source: National Retail Federation

What Do You Think?

Featured Manufacturers (As Seen in the November Issue of Hardware Retailing)

Big Green Egg
Safety Works
Midwest Fastener
Apex Tool Group
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