Retail Leadership Institute
Executive Director – Retail Leadership Institute
A home improvement industry veteran, Scott has spent the past 20 years developing programs and services to serve NRHA’s mission of helping retailers become better and more profitable merchants. During his tenure, Scott has spearheaded the development of NRHA’s industry-leading training programs. He was also instrumental in developing content for NRHA’s PlanItDIY Consumer Awareness Initiative. Scott has a B.A. in Journalism from Indiana University’s School of Journalism and was formerly editor and associate publisher of Hardware Retailing magazine. Before that, he served as editorial director of custom publications for the association, where he was in charge of launching national B2B and B2C publications for companies such as Ace Hardware, Distribution America and United Hardware.
Director of Retail Outreach
Since 1996, Tom has consulted with executives and principals at small and mid-sized companies to assist them with workforce issues related to management training, succession planning and staffing. He has assisted clients in 41 states. Outside of the office, he has been routinely involved in DIY projects as an active owner and property manager of 22 residential rental units.
Jesse develops and maintains educational resources for NRHA members, including the Basic Training in Hardware Retailing courses now used by thousands of retailers. In addition to his role in the training department, Jesse has written for Hardware Retailing magazine and many of NRHA’s contract publishing titles, for which he has visited independent home improvement retailers across the country. He is a graduate of Taylor University.
Member Services and Communications Coordinator
As the member services and communications coordinator, Hilary contributes to all member-focused communications efforts. She assists with communication aspects of member recruitment and retention and contributes to the marketing of member programs and benefits. Additionally, Hilary is the voice behind NRHA’s social media accounts. Hilary holds a B.A. in Strategic Communication from Butler University and resides in downtown Indianapolis. She enjoys snow skiing, boating and exploring new places.
Member Services and Meetings Coordinator
Kamille is the Member Services and Meetings Coordinator for NRHA, where she contributes to serving members’ needs along with the coordination of NRHA meetings and conferences. She assists with member recruitment and retention while also planning membership and outside events. Kamille holds a B.S. in Sociology and Organizational Leadership and Supervision from Purdue University. In her free time, Kamille enjoys trying new food establishments, traveling and jogging with her Weimaraner.
Event Manager and Retail Support
Katie is the Event Manager and Retail Support for NRHA. She is responsible for the planning and coordination of all NRHA events and provides support to our members. Katie graduated from Ball State University with a degree in Hospitality and Food Management and has been in the special events industry since 2009. She enjoys home improvement projects, trying new restaurants in Indianapolis, gardening and spending time with her family.