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Strategies for Dealing With Stressed Customers

four strategies

When customers walk into your store, they’re often¬†coming with problems and they’re looking for solutions. Depending on the problems they’re trying to fix, the shoppers may feel stressed, overwhelmed and discouraged. The level of service your staff provides can improve ... Read More »

How Mountain Hardware Makes the Most of a Small Space

Mountain Hardware in Wrightwood, California, is the go-to stop for campers and hikers along the nearby Pacific Crest Trail. Along with selling the necessary supplies they need, the store also stocks a full line of hardware, power tools, lawn and ... Read More »

What Would You Do With 1,500 Square Feet? Retail Lessons From Small Salesfloors

By Jesse Carleton, jcarleton@nrha.org, and Liz Lichtenberger, llichtenberger@nrha.org To view a PDF of this story, click here. To some, 1,500, 2,500 or even 5,000 square feet may seem like an impossibly limited amount of space to sell eight core hardlines ... Read More »

NRHA Abroad: Customer Service Is a Worldwide Retail Trend

Customer Service

Language and cultural differences. You learn quickly that these are the two most important things to adapt to when traveling to a different country. Prior to embarking on Remote Year, I had a grand plan to do a self-guided tour ... Read More »