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5 Tips for Continuously Improving Your Customer Service

customer service home improvement stores

A key to excellent customer service is continuous improvement, and watching the businesses that excel at meeting shoppers’ needs is a way to assess how your staff is doing and potentially polish their skills. Department store chain Nordstrom offers lessons that ... Read More »

Who Really Has Price-Matching Policies?

“Price-match guarantee” and “We will beat any competitor’s advertised price by 10 percent” are common promises that pop up in retail advertising. These statements are used to tell consumers the stores are confident they have the lowest prices in that ... Read More »

Resources for Leadership Development

Resources Leadership Development

Hardware Retailing’s February 2016 feature story, “Anatomy of a Leader”, talked about identifying and developing future retail leaders in your company. Leadership development is an ongoing process that’s never truly complete. Whether you’ve lead your staff for years, are a first-time manager or are ... Read More »

Anatomy of a Leader: Identify and Develop Future Retail Leaders

To view a PDF of this story, click here and download a resource that will help you determine what training program fits your store’s budget. By: Liz Lichtenberger llichtenberger@nrha.org, Kate Klein kklein@nrha.org and Scott Wright swright@nrha.org. The topic of leadership development has never been ... Read More »

Where to Find Leadership Training Opportunities

This list of resources provides an overview of online and in-person leadership training programs available to home improvement retailers. This overview is not comprehensive, but is a starting point to help you understand the options available, both inside and outside ... Read More »

Leadership Training on a Budget

Identifying and training leaders is a vital part of an organization’s success. To learn how other retail operations have recognized leadership potential, Hardware Retailing spoke with multiple retailers in its February 2016 issue. To provide suggestions for ways you as independent home ... Read More »

Retailer’s Methods for Going to Markets

To get a better understanding of what retailers do at buying markets and what some of the best practices are, Hardware Retailing magazine looked at what three retailers do before, during and after buying markets in its February issue. In addition to ... Read More »

How Do You Go to Market?

To view a PDF of this story, click here and read a Q&A from another retailer who has different strategies for going to markets.  By: Liz Lichtenberger llichtenberger@nrha.org , Jesse Carleton jcarleton@nrha.org and Sara Logel slogel@nrha.org. If you’re like the typical home ... Read More »