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TRENDING NOW: Operations

Make Employee Training a Key Part of Your 2019 Plans

employee training

What are your employee training goals for 2019? Are you planning to grow sales by adding a new niche to your operation? Do you want to appeal to a new customer base, or improve your average transaction size? Whatever plans ... Read More »

Positively Managing Negative Online Reviews

negative online reviews

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Balancing Act Sticks and stones may break your bones, but negative online reviews can sink your business’s reputation. For many independent retailers, online reviews from customers on ... Read More »

Go Behind the Scenes With a Retailer Supplying the Entertainment Industry

entertainment industry

Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org. Lights, Camera, Action When Jim Robichau sits down to stream the latest Netflix show with his wife or takes her to a movie, he is often more intrigued ... Read More »

Finding a Strategy to Get More Out of Every Day

Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org Defuse the Time Bomb If you’re like most retailers, you know all too well what it’s like to arrive at the store in the early morning hours ... Read More »

5 Numbers to Check in Your Financial Statements

financial statements

As you wrap up the year and make plans for 2019, it’s a good time to review your accounting records. Was 2018 a year of growth? Or have market challenges been pulling your operation down? More than likely, the first ... Read More »

Final Days to Register for Innovative Leadership Training

leadership training

Don’t let the chance to sharpen your team’s skills pass you by! The deadline to apply for the Winter 2019 Session of the North American Retail Hardware Association (NRHA)’s Foundations of Leadership training program is Jan. 4. This online, college-level ... Read More »

5 Ways to Start Business with Commercial Customers

If you’re looking for the next big business opportunity for 2019, the answer could be in commercial and industrial sales. Commercial customers may have specific needs that are a bit different from your regular customer base, but they can provide ... Read More »

Making the Most of Markets

Click the picture to download a PDF of this story. By Chad Husted, chusted@nrha.org As a retailer, you don’t stand at the entrance of a crowded convention center show floor and look to hit every booth at a market or trade show. ... Read More »