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TRENDING NOW: Operations

Handling Collections Without Losing Customers

It’s a tricky balance. You want to extend a line of credit to your contractor and commercial customers, but you also need to get paid. When they’re slow to pay, how do you get your money without making your customer ... Read More »

Alignable: Social Networking for Small Businesses

Alignable

As a small business owner, you may be well acquainted with the owners of your neighboring businesses, but if you want to open more of a dialogue in your business community, a social networking site is here to help. It’s called Alignable. Alignable is a free ... Read More »

Working on a Website? Don’t Forget These 5 Components

Person-On-Computer

So you’ve decided to build, or update, your company’s website. That’s a smart move—in a world where technology is ever-increasing, it’s important for retailers to use that technology to reach their audience. Whether you’re making your website simple and to ... Read More »

Understanding Payroll

The annual Cost of Doing Business Study from the North American Retail Hardware Association (NRHA) is the industry’s only inclusive benchmarking study and has been conducted annually for almost 100 years. The study provides detailed financial information from hardware stores, home centers and ... Read More »

Improving Your Inventory Accuracy

In the April issue of Hardware Retailing, we spoke with five retailers who have taken on inventory projects to address a critical point where their inventory cycle hit a snag and caused problems in the rest of the process. In addition to ... Read More »

Inventory in Motion

To view a PDF of this story, click here. To download a helpful inventory accuracy tool or to use an inventory calculator, which helps you determine the amount of lost sales due to out of stock inventory, click here. By: Liz Lichtenberger llichtenberger@nrha.org and ... Read More »

Use a Lenient Return Policy to Boost Sales

Ironically, one way to increase sales in your store is to have a lenient return policy. Big-box stores have figured it out. They’ve made it easy to return almost any item, sometimes even without a receipt. Retailers with lenient return ... Read More »

Don’t Ask These Questions During a Job Interview

A job interview can be nerve-wracking for the candidate, but it can potentially put an employer in a tricky situation, too. It’s important to be careful which questions you ask, as some that seem innocent can actually be illegal (or, ... Read More »