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Exclusive Q&A: True Value Exec Talks Ship-to-Consumer

true value

Today’s retailer has more competition than ever. Not only are big-box chains still a factor, but retailers also have to face consumers turning to e-commerce platforms like Amazon for a quick and easy shopping experience. To help their retail members remain ... Read More »

5 Post-Election Changes for Businesses

election

The election is over, so what’s next for businesses in the coming years? Donald Trump is the next president, some states are increasing minimum wages and a variety of other changes are ahead for U.S. companies. Do you know what to expect?  Inc. magazine offers ... Read More »

Customers Are Redefining What Fast Delivery Means

delivery

Two days. That’s how much time you have to get orders onto customers’ doorsteps if you want them to think your delivery is quick. The number of customers who say three- to four-day shipping is fast dropped from 63 percent to 42 ... Read More »

Home Depot Exec: Happy Workers, Better Store

engagement

How employees interact with each other and customers directly relates to store performance, according to Home Depot executive Ann-Marie Campbell. This fall, Campbell—who is executive vice president of U.S. stores—ranked No. 20 on Fortune‘s 2016 Most Powerful Women List, which highlights the American business world’s most important female executives. ... Read More »

Strategies for Dealing With Stressed Customers

four strategies

When customers walk into your store, they’re often coming with problems and they’re looking for solutions. Depending on the problems they’re trying to fix, the shoppers may feel stressed, overwhelmed and discouraged. The level of service your staff provides can improve ... Read More »

How Mountain Hardware Makes the Most of a Small Space

Mountain Hardware in Wrightwood, California, is the go-to stop for campers and hikers along the nearby Pacific Crest Trail. Along with selling the necessary supplies they need, the store also stocks a full line of hardware, power tools, lawn and ... Read More »

What Would You Do With 1,500 Square Feet? Retail Lessons From Small Salesfloors

By Jesse Carleton, jcarleton@nrha.org, and Liz Lichtenberger, llichtenberger@nrha.org To view a PDF of this story, click here. To some, 1,500, 2,500 or even 5,000 square feet may seem like an impossibly limited amount of space to sell eight core hardlines ... Read More »

NRHA Abroad: Customer Service Is a Worldwide Retail Trend

Customer Service

Language and cultural differences. You learn quickly that these are the two most important things to adapt to when traveling to a different country. Prior to embarking on Remote Year, I had a grand plan to do a self-guided tour ... Read More »