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TRENDING NOW: Operations

Obstacle: Finding the Right Employees


The challenges of finding and keeping excellent employees are obstacles to running a business smoothly. As an owner, you can choose inventory, set prices, plan promotions and organize events, but you can’t make employees show up to work or force them to provide excellent customer ... Read More »

Business Insurance Expert Answers Questions


What can you do to protect your store and your customers information from hackers? How do you protect your rental inventory? Business insurance can be difficult. To help you get all of your questions answered, NRHA sat down with insurance expert Brett Slama, ... Read More »

How Can Your Employees Win in Customer Service?


An independent home improvement store’s success is dependent on its employees, who can differentiate a local business from the big boxes with the excellent customer service they provide. However, customer service is an increasing focus for the big boxes, and ... Read More »

Focusing on Workplace Safety

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Successful business owners know workplace safety is critical to their day-to-day operations. Employee and customer safety should remain at the forefront of everyone’s workday, and safety standards should be woven into your business’s policies and procedures. By prioritizing safety, you ... Read More »