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10 Tips for Completing an Honest Store Critique

Click the picture to download a PDF of this story. Store owners throughout the industry have discovered that business critiques from other independent home improvement retailers help them become better operators. Ask a fellow retailer or two to walk through your store, ... Read More »

10 Lessons From Dogs About Customer Service

Click the picture to download a PDF of this story. Want to kick your customer service up a notch? Gather some inspiration from your canine companion. 1. Gain their loyalty. Dogs are the gold standard of loyalty. Build some of that same character ... Read More »

10 Reasons My Wife Drives 115 Miles to IKEA

Click the picture to download a PDF of this story. As a writer for Hardware Retailing, I’m constantly on the lookout for retailers who do a great job merchandising their wares and providing outstanding customer service. So when I discovered that my ... Read More »

10 Tips to Get the Best Photos at Store Events

photos

Click the picture to download a PDF of this story. They say a picture is worth a thousand words, but a strong, well-composed photo is worth so much more. The perfect shot can showcase your operation in a beautiful light, boost sales ... Read More »

A Roundup of SEO Resources

SEO

SEO, or search engine optimization, is made up of hidden keywords and tags that help your website rise to the top of potential customers’ online searches. Because potential customers will visit your website for information that is industry- or business-specific, ... Read More »

Easy Ways to Increase Transaction Size

When you think about boosting your transaction size, it’s easy to think first about bringing more impulse items into your store. But increasing transaction size has to do with a combination of thorough employee training, effective merchandising and, of course, ... Read More »

Diverse San Francisco Retailers Collaborate on Training

San Francisco

Across the country, home improvement retailers make a point to carve out their own brands and embrace the needs and desires of their customers. This fact rings true in San Francisco and the surrounding Bay Area communities. Last week, North American ... Read More »

A New, Easy Way to Understand Financial Statements

If you’re a little confused by all the numbers in the financial statements of your business, you’re not alone. Many retailers would rather be on the salesfloor helping customers than in the backroom poring over paperwork. Nonetheless, those financial statements ... Read More »