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‘Well, That Didn’t Work’: How 4 Retailers Course-Corrected When Things Didn’t Go As Planned


To view a PDF of this story, click here.  By Jesse Carleton, jcarleton@nrha.org and Liz Lichtenberger, llichtenberger@nrha.org Typically in Hardware Retailing, we talk about best practices and what retailers have done well. We like to highlight successes, because when we share ideas ... Read More »

Using GMROI to Improve Your Business


The annual Cost of Doing Business Study from the North American Retail Hardware Association (NRHA) is the industry’s only inclusive benchmarking study and has been conducted annually for 99 years. The study provides detailed financial information from hardware stores, home centers and lumber/building ... Read More »

NRHA Abroad: Small Stores, Big Business

Impulse Selling

“Oh, that bag of chips looks good. I think I’m in the mood for something salty. I’m also kind of thirsty, or I might be later. Maybe I should grab a water bottle.” This is what many of your customers ... Read More »

Change of Plans for Overtime Law

overtime law

U.S. business owners who were preparing to pay extra for employees who work overtime don’t have to make changes—yet. Modified overtime laws were scheduled to take effect Dec. 1, but a federal judge’s Nov. 22 order has paused implementation of the new rules throughout the ... Read More »