Operations

For many home improvement shoppers, stay-at-home orders amid the pandemic have offered the perfect opportunity to start or revive a home garden. With more people spending time outdoors and seeking to limit their trips to the grocery store, home gardening …

Increasing sales doesn’t always require a major capital investment. You can use tools you already have, which is what Victoria Cook-Cranton, floor manager at Annapolis Home Hardware Building Centre (AHHBC), has discovered.  Cook-Cranton has spent the past couple of years …

Ben Houser was 16 years old when he interviewed for a job at King’s Ace Hardware in Billings, Montana. He had zero work experience and knew nothing about hardware, but he wanted to earn some cash. King’s Ace hired Ben …

Will Aubuchon, President and CEO, W.E. Aubuchon Co. Inc. 104 stores in Massachusetts, Vermont, New Hampshire, Maine, Connecticut, New York W.E. Aubuchon Co. Inc. was founded in 1908 by William E. Aubuchon. Today, his great-grandson, Will Aubuchon, serves as CEO. …

There are only days left to participate in the Cost of Doing Business Study, an annual financial benchmarking tool that delivers powerful data to independent home improvement center, hardware store and lumberyard operators. Each year, independent operators across the U.S. …

As floor manager at Annapolis Home Hardware Building Centre in Annapolis Royal, Nova Scotia, Victoria Cook-Cranton has spent the last two years on a campaign to increase the average transaction size at her store. Now, the owners of the business …

As the U.S. passes more than 3.7 million confirmed cases of COVID-19 nationwide, understanding how an employee testing positive will affect your business is crucial. The Centers for Disease Control and Prevention (CDC) have released an FAQ to help business …

In the past few weeks, a spate of confrontations at retail establishments has made clear the importance of training your team to de-escalate potentially hostile situations. Helping employees at all levels calm customers and soothe situations can be a critical …