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TRENDING NOW: Operations

10 Essential Elements of Customer Service

Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing ... Read More »

10 Reasons to Scope Out Your Competitors

Click the picture to download a PDF of this story. Do you know what your big-box competitors are up to? What are they good at? What don’t they do well? Regularly visiting other retail outlets should be part of your competitive strategy ... Read More »

10 Things Hardware Retailers Can Learn From Dollar Stores

dollar store

The retail industry is facing challenges, with large chain stores declaring bankruptcy or shopping malls shrinking. Amid all these changes and shifting consumer preferences, one type of retail outlet continues to grow and thrive—dollar store chains. Although independent hardware and ... Read More »

Big-Box Retailers Offer Competitive Incentives to Seasonal Hires

seasonal

Big-box stores, including Target and Kohl’s, are looking for new ways to compete for tens of thousands of seasonal workers, the Chicago Tribune reports. “A strong economy has retailers expecting a busy holiday shopping season, but with unemployment near historic lows, ... Read More »

Free Resources to Improve Your Operation

free resources

NRHA recently launched a brand new website, and now it’s easier than ever to access online and downloadable resources to better your business. These resources are developed with independent retailers in mind and are available to help you in areas ... Read More »

NRHA Announces New Human Resources Business Services Partnership

human resources

As part of its mission, the North American Retail Hardware Association (NRHA) strives to find opportunities to help retailers run better and more profitable businesses. One of the ways NRHA works toward its mission is by forming partnerships with organizations ... Read More »

How to Recover After Hurricane Damage

As the 2018 hurricane season ramps up in intensity, retailers with stores close to storm pathways are busy bracing for the initial impact and what may follow. As Hurricane Florence makes landfall in North Carolina and even threatens citizens and ... Read More »

Empower Your Team to Think Like Entrepreneurs

entrepreneurs

As a small business leader, you possess certain skills that are inherent to being a successful leader. While you may do your best to find team members with similar capabilities and potential, you likely have some associates who need encouragement ... Read More »