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Human Resources Handbook

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This electronic version of the Human Resource Handbook is designed to make it easy to navigate from chapter to chapter and section to section. It can be printed out in its entirety or by individual page. The Appendix at the end ... Read More »

What Matters to Customers

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What Matters to Customers is a market study that measures the success of family-owned retail hardware stores in meeting customer expectations. It defines those expectations and pinpoints the reasons customers choose hardware stores in preference to big-box home improvement centers. To read the ... Read More »

2005 Employee Compensation Study

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The Employee Compensation Report presents data on employment, wages and benefits in the retail hardware/home improvement industry. It includes employee productivity data from the most recent North American Retail Hardware Association (NRHA) and the Home Center Institute’s (HCI) cost of doing business survey, ... Read More »

Winning Retail Strategies

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Retail Strategies for the 21st Century: Competing with the Big Boxes is a research study that details strategies and tactics independent hardware retailers can implement to co-exist with big box home improvement centers. During the year-long project, nearly 350 hardware store owners and ... Read More »