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Ossian Do it Best Teaches Kids Tools of the Trade

A few times per year, Eventt Norris’s customer service conversations turn into explanations of how grass grows and chats about the word “clamp” starting with the letter C and “glove” starting with the letter G. Norris, who owns Ossian Do it ... Read More »

Radio Show Offers Mix of Information and Entertainment

When Gary and Don Lofholm aren’t in their store, Lofholm’s Do it Best Building Center in Norway, Michigan, they can be found in a place many may not expect to find a hardware retailer: at the local radio station. They’re ... Read More »

Tips for Using a Customer Loyalty Program Well

You may have hundreds of customers enrolled in your store’s loyalty program, and those shoppers might religiously use their rewards cards at your business. But are you maximizing the ways a customer loyalty program can benefit your operation? Loyalty programs reinforce your store’s relationship ... Read More »

Event Turns Store Into Zoo (in a Good Way)

Regular customers to Klem’s know the store is a great place to buy any pet products they may need, but for a few days last spring, it was the place to see some animals, too. A local traveling zoo that ... Read More »