Home » Tag Archives: consumers (page 20)

Tag Archives: consumers

Consumer Spending in U.S. Unexpectedly Declines

American shoppers dialed it back in April after spending at the fastest pace in almost five years. Household purchases unexpectedly fell 0.1 percent, the first decrease in a year, after a 1 percent gain the prior month that was the ... Read More »

Data Access Affects Home Buyers’ Experiences

Computer technology has changed the way consumers shop for everything from shoes to homes. Thanks to easy access to online data, 90 percent of homebuyers surveyed by the National Association of Realtors in 2012 said the Internet was their top ... Read More »

Consumers Soften Spending in April

Despite nicer spring weather, consumers softened their spending in April. According to the National Retail Federation, April retail sales, which exclude automobiles, gas stations and restaurants, were unchanged seasonally adjusted month-to-month yet increased 4.7 percent unadjusted year-over-year. “The shift in ... Read More »

The Dawn of a New Day for Independents

Messages emerging from the International Hardware Fair in Cologne, Germany, today shed light on potential changes occurring in the retail environment that could prove positive for independent home improvement retailers across the world. John Herbert, general secretary of the European ... Read More »

13 Ways to Maintain a Devoted Customer Base

There are two kinds of customers: existing and the ones you haven’t met yet. Right now, 20 percent of your existing customers make up 80 percent of your sales. There are many ways to use this devoted fan base to ... Read More »

January Retail Sales Flat Due to Severe Winter Weather

January retail sales, excluding automobiles, gas stations and restaurants, were flat seasonally adjusted month-to-month due in part to severe winter weather in much of the country, according to the National Retail Federation. “Following a solid holiday sales season, it seems ... Read More »

Retail Sales Strong Over Thanksgiving Weekend

An estimated 141 million unique shoppers shopped during Thanksgiving weekend, up from 139 million over the same time frame last year, according to the National Retail Federation. For those who shopped multiple times over the weekend, the survey estimated more ... Read More »

The Secret Behind Customer Service

Want to know a secret about amazing your customers? Here it is: Don’t start by focusing on the customers. To consistently deliver high-quality customer service that will give your business a competitive edge and keep customers coming back, you must ... Read More »