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Tag Archives: consumers

The Dawn of a New Day for Independents

Messages emerging from the International Hardware Fair in Cologne, Germany, today shed light on potential changes occurring in the retail environment that could prove positive for independent home improvement retailers across the world. John Herbert, general secretary of the European ... Read More »

13 Ways to Maintain a Devoted Customer Base

There are two kinds of customers: existing and the ones you haven’t met yet. Right now, 20 percent of your existing customers make up 80 percent of your sales. There are many ways to use this devoted fan base to ... Read More »

January Retail Sales Flat Due to Severe Winter Weather

January retail sales, excluding automobiles, gas stations and restaurants, were flat seasonally adjusted month-to-month due in part to severe winter weather in much of the country, according to the National Retail Federation. “Following a solid holiday sales season, it seems ... Read More »

Retail Sales Strong Over Thanksgiving Weekend

An estimated 141 million unique shoppers shopped during Thanksgiving weekend, up from 139 million over the same time frame last year, according to the National Retail Federation. For those who shopped multiple times over the weekend, the survey estimated more ... Read More »

The Secret Behind Customer Service

Want to know a secret about amazing your customers? Here it is: Don’t start by focusing on the customers. To consistently deliver high-quality customer service that will give your business a competitive edge and keep customers coming back, you must ... Read More »

Consumer Gift Card Spending Expected to Increase This Holiday Season

This season eight in 10 shoppers are expected to add gift cards to their shopping lists, according to the National Retail Federation’s Gift Card Spending Survey, conducted by Prosper Insights & Analytics. Holiday shoppers will spend an average of $163.16 ... Read More »

Home Improvement Spending Expected to Slow Down by Mid-2014

The home remodeling market continues to grow, with strong gains predicted through the beginning of 2014, according to the Leading Indicator of Remodeling Activity (LIRA) recently released by the Remodeling Futures Program at the Joint Center for Housing Studies of Harvard University. ... Read More »

Survey: Most Homeowners Planning Fall Home Improvement Projects

More than half (52 percent) of homeowners plan to make a home improvement or addition this fall, according to the Zillow® Digs™ Fall Home Improvement Trend and Spending Survey, compared with 60 percent in the summer; homeowners plan to spend ... Read More »