Home » Tag Archives: customer experience

Tag Archives: customer experience

A 10 List Roundup From October 2018

10 list

Every year, Hardware Retailing editors develop more 10 list ideas than can fit in the pages of the magazine. In the October 2018 issue, five additional lists made it online to give you even more operations and trends updates. Check ... Read More »

10 Projects Young Customers Need Help With

While technology has advanced to the point where we can look up information on nearly any subject using just our phones, but ingrained knowledge and skills in home improvement projects are not nearly as prevalent in young customers. This means ... Read More »

10 Things to Never Say to a Customer

Click the image above to download a PDF of the story. Independent retailers regularly state customer service as a strength and distinguishing characteristic for their industry. While customer service is a keystone for an independent retailer to beat big-box stores ... Read More »

Top Tips for Customers Raking Leaves

raking

As summer winds down and temperatures drop, many of your customers may have a sense of dread as they order their pumpkin spice lattes. It’s inevitable, and for anyone with a lawn, will be an unwelcome part of their weekends ... Read More »

Strong Community Partnerships Key for Retailers

Click the picture above to download a PDF of the story. Challenges are always best faced with a caring group of supporters at your back. For retailers, supporters could include employees, friends and family. But retailers who work to become ... Read More »

What to Look For in a Community Partnership

Partnerships between community organizations and retail businesses can propel good causes that benefit nearby citizens and link communities together in even stronger bonds. However, they don’t come without risk. Retailers should always be evaluating potential partners for events, fundraisers, business ... Read More »

A Closer Look at Target’s Remodeling Plans

target

As Target continues its plan to remodel roughly 1,000 stores nationwide, senior vice president of sales Joe Contrucci and vice president of store design Joe Perdew shed light on the specific changes shoppers will see at their local Target stores. ... Read More »

Community Helps Store Move to New Location

Todd Kirschner is proud of how Trio Hardware has bought into the community near Plainview, New York. The store has built a strong following in the community through its support of local organizations. That following made an appearance when dozens ... Read More »