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Tag Archives: customer experience

Retailers Take the Stage at NRHA State of Independents Conference

state of independents

Retailer-led panels delivered industry-specific takeaways and anecdotes during the 2017 North American Retail Hardware Association (NRHA) State of Independents Conference in Chicago on Dec. 7. Dan Tratensek, executive vice president of NRHA and publisher of Hardware Retailing magazine, and Jim ... Read More »

Building a House, Creating a Home

Developing relationships with customers is a high priority for any retailer. For Burney Hardware in Aberdeen, North Carolina, that extends to some of the newest homeowners in its area. For several years, Burney Hardware has worked closely with Habitat for ... Read More »

Standing Out Online Is Key Theme at E-Retailer Summit


The second annual eRetailer Home Improvement Summit was held Nov. 29-Dec. 1 in Orlando, Florida, and speakers at the event discussed how home improvement retailers and suppliers can compete online. Differentiating Your Store Al Meyers, who leads business innovation strategy ... Read More »

Target to Remodel Roughly 1,000 Stores Nationwide


Target has unveiled its first “next-generation” store in Houston as it prepares to spend billions in the next four years to remodel more than 1,000 stores across the U.S. to compete against e-commerce titans, the Houston Chronicle reports. The first ... Read More »

Fun With Funding a Cause

When Invermere Home Hardware decides to have some friends over for a party, the British Columbia-based business doesn’t joke around. It brings in every last bit of fun to be had and makes sure a worthy cause benefits when it’s ... Read More »

Retail Contest Announces 25 Quarterfinalists, Includes 5 Hardware Stores


Earlier this fall, Independent We Stand, a movement that exists to support independent businesses, kicked off its contest to help recognize locally owned small businesses that have gone above and beyond to deliver great customer service and community support. After ... Read More »

Employees Make the Grade at City Mill

Staying sharp with customer service means listening to what customers have to say about their experiences. At City Mill, customers can post comments on social media sites like Facebook and Yelp, but many of them choose to use the store’s ... Read More »

Lowe’s Puts ‘Lab-Like’ Smart Home Centers in 70 Stores

smart home

As consumers become more tech savvy and connected than ever before, retailers like Lowe’s are offering smart home products to meet evolving consumer needs. To help integrate these products and connected systems into customers’ everyday lives, Lowe’s has launched a store-within-a-store smart home concept inside ... Read More »