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Tag Archives: customer experience

Try New Technology for Social Media Gains

Social media can be a great tool for retailers to engage with their customers and promote what is great about the industry and their businesses. Some of the most influential people on social media might well be those customers, which ... Read More »

Kids Get Creative at Bike Decorating Event

Just as adults like to show off their fancy cars, children love to show off their bicycles. Every year, Allan’s Home Hardware Building Centre in Cochrane, Ontario, gives them an opportunity to do that. The company’s Annual Bike Decorating Contest ... Read More »

Custom Phone Program Gives Retailer Options

Being attentive on the phone is an important facet of customer service, but how do you retain that when you need to put a customer on hold? Smith’s Ace Hardware, which has five locations in New Jersey and Pennsylvania with ... Read More »

Chalk Displays Bring DIY Attitude Into Store

Adding a new niche or category can sometimes present challenges that require a little elbow grease to solve. Nearly three years ago, Petersburg Hardware in Petersburg, Indiana, moved to a new location which grew the salesfloor by more than 20,000 ... Read More »

6 Ways to Appeal to Eco-Conscious Consumers

eco-conscious

Many customers today have greener expectations for the businesses they choose to shop. While you don’t need to reinvent your entire business to appeal to this demographic, you can make small changes to your operation that show your eco-conscious side. ... Read More »

What Pro Customers Look for in a Tool Supplier

  Click the picture to download a PDF of this story. By Chad Husted, chusted@nrha.org Feel the Power Contractors and professional tradespeople are often in a hurry. Theirs is a business where time very much equals money, and downtime due to ... Read More »

A 10 List Roundup From October 2018

10 list

Every year, Hardware Retailing editors develop more 10 list ideas than can fit in the pages of the magazine. In the October 2018 issue, five additional lists made it online to give you even more operations and trends updates. Check ... Read More »

10 Projects Young Customers Need Help With

While technology has advanced to the point where we can look up information on nearly any subject using just our phones, but ingrained knowledge and skills in home improvement projects are not nearly as prevalent in young customers. This means ... Read More »