Home » Tag Archives: customer experience

Tag Archives: customer experience

Idaho Retailer Uses $100K Prize to Reimagine His Business

reimagine retail

Click the image above to view a full PDF. From Dream to Reality For one Idaho retailer, betting big in Las Vegas paid off. In May 2017, Robert Lau was on stage at the National Hardware Show®, alongside nine other independent ... Read More »

Amazon Opens Grocery Store Without Cashiers

amazon go

This week, Amazon opened its first automated grocery store at its Seattle campus, CNBC reports. The 1,800-square-foot grocery store, called Amazon Go, operates without cashiers and registers, and the e-commerce giant says that customers won’t have to wait in line ... Read More »

Home Depot Podcast Showcases Company Culture

home depot podcast

Have you ever wanted a behind-the-scenes look at the Home Depot? You’re in luck. The company has created new podcast series called “Give Me An H,” which dives deeper in the “unique culture through the eyes and experiences of associates ... Read More »

Affluent Consumers Opt to Shop Small, Avoid Malls

affluent consumers

Spending growth at small businesses has outpaced big-box chains in the past two years and affluent consumers are contributing to the growth, according to Bloomberg. When consumers aren’t shopping online, they are seeking out businesses that provide personal connections and ... Read More »

Custom Displays Clean Up Housewares

When Len Hunt found an antique refrigerator for sale on eBay, he knew it was an offer he couldn’t pass up. “We removed the doors, painted them with some specialty craft paint and then attached the door to the wall ... Read More »

Custom Care: Understanding the Special Orders Process

Click the image above to view a full PDF. One size does not always fit all. Sometimes a customer’s needs are so specific that nothing other than a product so specialized it would not normally be part of a store’s ... Read More »

What Keeps The Home Depot CEO Up at Night? ‘Change’

Home Depot ceo

The Home Depot CEO Craig Menear says “the amount of change that’s happening in our business” is what keeps him awake at night in a Dec. 20 episode of the Marketplace® podcast, distributed by American Public Media®. “Being able to ... Read More »

Indiana Retailer Puts Flags First Throughout Year

Patriotism and proudly representing the U.S. is not a sometimes thing for Bloomington Hardware. The Bloomington, Indiana, store offers a year-round program for customers to bring in any American flags that are worn and no longer meet the standards for ... Read More »