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Tag Archives: customer experience

Washington Business Offers Rooftop Views, Urban Gardening and Yoga

W.S. Jenks & Son

For nearly 150 years, many residents in the Washington, D.C., area have turned to W.S. Jenks & Son for their hardware and home improvement needs. The product selection has shifted from wood-burning stoves, heaters and horseshoes  to an array of modern hardware ... Read More »

10 Ways to Heat Up Sales in the Grilling Category

grilling

Whether a retailer already has an extensive grilling category, is looking to improve upon an existing grilling category or is brand new to the category completely, sometimes all it takes is the smell of mouth-watering food to lure customers through ... Read More »

Ace to Open Customer Care Center in Florida

Customer Care Center

Ace Hardware Corp. announced this week its plan to open a new customer care center in Fort Myers, Florida. The center will employ 110 Ace corporate team members and is part of the co-op’s strategic three-year plan to grow and transform its customer ... Read More »

Lowe’s Launches DIY Home Improvement Training Program

DIY

Lowe’s recently launched a program called The UpSkill Project that trains consumers on the skills they need to complete DIY home improvement projects, the company reports. The program will send Lowe’s employees to 40 communities in the U.S. to teach nearly 200 consumers the ... Read More »

Millennials Want a Retail Experience

millennials

Millennials and the generation group after them, Gen Z, make up nearly half of the U.S. population, which is good news for the retail sector, according to a recent Forbes article. However, Forbes says that the economic environment that this ... Read More »

The E-Commerce Threat: Is It Exaggerated?

Is e-commerce a threat that will truly result in the demise of traditional brick-and-mortar stores? Not according to a recent article from Forbes, which highlights five main factors that show why traditional retail spaces are still significant to consumers and are vital ... Read More »

Target Testing Next-Day Delivery for Essentials

next-day delivery

Target will be testing a next-day delivery service for a limited number of customers in its headquarters city of Minneapolis this summer, the company reports. The service, called Target Restock, will be open to customers in Minneapolis that currently have Target’s ... Read More »

Smoke in the Air: Helping Your Customers Barbecue Better

May Means National Barbecue Month The weather is growing warmer, and lovers of the backyards all over North America are starting to crack their patio doors. Greeting them will be (or should be) a slightly smoky vista flavored with hickory, ... Read More »