Tag Archives: customer experience

When a customer walks through the doors of your retail operation, do they make a beeline to the items on their list? Or do they browse the store and discover items they’d like or forgot to pick up last time they …

No matter what business owners believe about political candidates or causes, they must consider how expressing those opinions–through signage at their stores or in other ways–may impact customers and potential customers. Even the most loyal customers may react strongly to a …

The majority of shoppers from around the world still research and make home improvement purchases in stores–but don’t think that means you can wait to build a robust online presence if you don’t have one. More than half of consumers make their home …

Walmart has long been criticized for offering low-skilled jobs that pay little and offer few opportunities to move up. Now, it’s fighting back against those criticisms by offering new training programs for its employees. According to an article from The …

When Pete’s Hardware first opened in 1926, the family business’ most frequent shoppers were chicken, rabbit and dairy farmers, as well as fruit growers. Today, the customer base has changed quite a bit, but 90 years later, the family business …

A consumer survey has ranked True Value as the top retailer for the experiences it provides shoppers. The co-op has come out on top in the retail category for delivering the best customer experiences, according to the 2016 Temkin Experience …

At Gecko Hardware in Dallas, Texas, customers come from near and far for the chance to meet and play with the store mascot, a rooster named George. The Buff Orpington rooster has made quite a name for himself and Gecko Hardware since …

In the June 2016 issue of Hardware Retailing magazine, we shared stories from five retailers about how they serve their communities. The retailers provided so much information and countless examples of how they are involved in their communities that we could not …