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Tag Archives: customer experience

Going Beyond the Typical Donation

In the June 2016 issue of Hardware Retailing magazine, we shared stories from five retailers about how they serve their communities. The retailers provided so much information and countless examples of how they are involved in their communities that we …

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Retail Stores Offering Cellphone Charging Stations

Portable Charging

For any on-the-go person, a dead cellphone battery can be a huge hinderance to staying connected and getting tasks accomplished. Smartphones have become ubiquitous and the need for powering up is more important to consumers than ever. In response, airports, restaurants and retailers are providing power, …

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Groupon: Winning You Customers or Losing Your Profits?

A wide variety of businesses use the daily deal website Groupon to publicize their stores, services or restaurants and attract new customers, but for many small operations, offering the discounts may be a big gamble. Groupon sells digital coupons with gift card-like face values paired with …

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Helping the Planet on Earth Day and Beyond

Earth Day

On April 22, people will celebrate Earth Day in unique ways, and independent home improvement stores are getting in on the action. Many businesses are hosting events or raising awareness around the holiday in other ways, but several stores have Earth care as part …

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Sears Experts Help Promote Lawn and Garden Sales

Sears Canada

To promote its lawn and garden offering, Sears has expanded its Meet With An Expert service to help shoppers make more informed outdoor equipment purchases. The free service allows online Sears shoppers save time by scheduling in-store appointments with experts who …

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Texas Hardware Store Provides 140 Years of Service

Oldest Texas Retailer

For nearly 140 years, Weakley-Watson Hardware has been a staple in Brownwood, Texas. Founded on July 4, 1876, the business is now one of the oldest hardware stores in the state. It has remained a family-owned and -operated business over the …

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TreeHouse: Green Home Improvement Retailer on the Move

TreeHouse Interior

TreeHouse, a home improvement store focused exclusively on eco-friendly products and projects, has an expanding business that other retailers in the industry are noticing. Since first opening in 2011 in Austin, Texas, the unique startup has grown and gained national attention from …

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