Lowe’s recently got praise from reporter, business advisor and author Ian Altman writing for Forbes, who used the big box retailer as an example of how to get good customer service to last from the sale to the end of a product’s …
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When a customer browses through the many paint swatches in your paint department, are you able to help them decide which color to choose? Ultimately, the final decision is theirs, but with some knowledge from a color expert in your …
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Like so many other retailers, Target is trying its best to engage with millennial customers by trying to figure out their wants and needs. That’s part of working on beefing up the company’s U.S. business, which CEO Brian Cornell had …
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A key to excellent customer service is continuous improvement, and watching the businesses that excel at meeting shoppers’ needs is a way to assess how your staff is doing and potentially polish their skills. Department store chain Nordstrom offers lessons that …
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On an average day at Tupelo Hardware in Tupelo, Mississippi, employees can go from assisting a customer in finding a product to sharing memories of rock n’ roll legend Elvis Presley. In addition to loyal customers, the staff regularly meets …
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Lowe’s is growing its Orchard Supply Hardware chain, which the big-box retailer bought out of bankruptcy in 2013. Orchard Supply Hardware is set to open nine new stores in 2016, growing its store count from 76 to 85, according to the …
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To view a PDF of this story, click here. By Liz Lichtenberger, llichtenberger@nrha.org and Kate Klein, kklein@nrha.org Your employees are the first contact customers have with your business when they walk in the store. Employees mix paint, repair screens and answer questions, among other tasks. …
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Target is developing a mobile pay option of its own, following the lead of Walmart and several other major companies, Reuters reports. Target’s mobile wallet would most likely use barcode scanning technology, which customers could use at checkout terminals, Reuters says. This is the same …
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