Amazon doesn’t just sell products anymore. The online marketplace has branched out and now sells services, including electrical and plumbing work, home repairs and gutter cleaning. “Amazon Home Services features handpicked pros offering upfront pricing on pre-packaged services with helpful reviews from customers that …
Read More »Tag Archives: customer experience
New Ace Division Will Teach Customer Service Strategies
Ace Hardware recently announced the launch of a new company division designed to share the brand’s customer service strategies with businesses and organizations around the world. The co-op’s goal for the Ace Center for Excellence is to provide professional speakers and workshop …
Read More »Knowledgable and Accessible Employees Boost Customer Loyalty
Half of consumers go shopping before they’ve decided what to buy, and this indecisiveness can benefit retailers. Eight-five percent of 1,000 consumers buy more than they intend to when they go to a store without knowing exactly what they want, …
Read More »Retail Trends and Innovation Showcased at GlobalShop in Las Vegas
Hardware Retailing recently landed in Las Vegas to attend GlobalShop to give home improvement retailers a broader perspective of retail trends and innovations that span every industry across the globe. GlobalShop attendees are retail designers, store planners, consumer product companies, retailers …
Read More »House-Hasson Hardware Offers Credit Options
House-Hasson Hardware has rolled out a new program for its independent retailers, allowing them the opportunity to help extend credit lines to their customers. The distributor introduced this program to help remove risks their retailers faced for carrying their customers’ notes …
Read More »True Value Reunion Focuses on Enhanced Customer Service
True Value is placing an increased focus on helping members improve customer service and announced several initiatives aimed at doing so at the company’s Spring Reunion held in Dallas this past weekend. John Hartmann, True Value President and CEO, spoke …
Read More »Consumers Still Like Benefits Of In-Store Shopping
Consumers want their shopping experiences to be efficient, convenient and enjoyable — and while Internet stores offer them many benefits, they know physical stores still do, too. PwC’s international Total Retail Survey notes that the top three reasons worldwide that consumers make in-store purchases are not …
Read More »Ace Launches Express Delivery to Homes, Other Sites
For a $5 fee, nearly three dozen Ace Hardware stores in the U.S. are sending employees to deliver online orders to customers’ homes, businesses and job sites. Ace launched its Express Delivery pilot program earlier this year at 33 stores in Arizona, Colorado, …
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