Ahead of the Do it Best Spring 2024 Market in Houston, Hardware Retailing had the opportunity to talk to vice president of merchandising Jason Stofleth. Learn more about the co-op’s strategies for helping retailers navigate inventory and increase foot traffic …
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Stay Light on Your Feet: Pivoting to Build a Better LBM Category
At Lee’s Home Center in Millstadt, Illinois, building materials category evaluator Brayden Vogel identified a problem and is doing his part to fix it. Since starting at Lee’s Home Center in 2019, Vogel has seen a shift in the needs …
Read More »Delivering Revenues With an In-Store Post Office
For over 40 years, the Brownsboro Road location of Brownsboro Hardware & Paint in Louisville, Kentucky, has provided an extra level of service to customers with an in-house U.S. Postal Service contract post office. The store also touts a UPS …
Read More »LeVahn Brothers Employs Plumbers to Provide Services and Supplies
Over the last century, LeVahn Brothers has evolved from a plumbing contracting business into a full-service hardware store with a focus on plumbing repair items. Andy LeVahn took over the business from his father in 2018 and is the fourth …
Read More »Top Guns Honoree Builds a Culture of Service and Technology
Improving Efficiency: Learn how Eric Hassett and Hassett Hardware utilize technologies to improve customer service at hardwareretailing.com/technology-mix. Hardware—along with hard work and a love for people—runs in Eric Hassett’s blood. Those qualities have led to an extremely successful career at …
Read More »5 Underrated Customer Service Must-Dos
On the very first day of training camp in July 1961, Green Bay Packers head coach Vince Lombardi started practice by holding up a football and telling his players, “Gentlemen, this is a football!” He wasn’t insulting their intelligence as …
Read More »3 Ways to Improve Your Plumbing Category
A core category, plumbing may not be considered the most inspiring area of your salesfloor. However, investing in categories that are regular traffic-drivers can lead to more knowledgeable team members, which creates more satisfied customers and increased sales. Hardware Retailing …
Read More »Customer Service Needs of Upcoming Generations
According to a recent report from Gen Z Planet, a research and advisory firm, Gen Z’s disposable income has reached a total of $360 billion in the U.S. and will only increase as more members of the generation enter the …
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