The North American Hardware and Paint Association (NHPA) board of directors helps the association communicate and prioritize the needs of independent retailers like you. As a not-for-profit, NHPA is governed by a board of directors, which is made up of …
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Rapid adaptation has been the story of David Dishke’s home improvement business as COVID-19 spreads throughout the world. “Things are changing daily, if not hourly,” Dishke says. He owns Grand River Home Hardware in Caledonia, Ontario, and Sayer Home Hardware …
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Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of …
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Hardware Retailing The Industry's Source for Insights and Information
