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Tag Archives: Massachusetts

Positively Managing Negative Online Reviews

negative online reviews

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Balancing Act Sticks and stones may break your bones, but negative online reviews can sink your business’s reputation. For many independent retailers, online reviews from customers on …

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Guiding Businesses Through the Centuries

hardware store

Click the picture to download a PDF of this story. By Todd Taber ttaber@nrha.org, Kate Klein kklein@nrha.org, and Renee Changnon rchangnon@nrha.org. Independent home improvement retailers have, literally and figuratively, helped build America, and at least one existing operation predates the …

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