Renee Changnon, retail engagement specialist for the North American Hardware and Paint Association (NHPA), has been to more stores than she can count. In her eight years with the association, she has taken over nine road trips to stores across …
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A core category, plumbing may not be considered the most inspiring area of your salesfloor. However, investing in categories that are regular traffic-drivers can lead to more knowledgeable team members, which creates more satisfied customers and increased sales. Hardware Retailing …
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Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of …
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Once you’ve found your starting point on social media here, take some time to discover how the North American Retail Hardware Association (NRHA) and Hardware Retailing use social media. Check out this overview of our online haunts and the …
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Click the picture to download a PDF of this story. Hardware Retailing staffers Melanie Moul and Todd Taber contributed to this article. Socially Inclined McGuckin Hardware’s slogan is “Colorado’s favorite everything store,” and for the Boulder, Colorado-area …
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