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Tag Archives: operations

Participate in the 2018 Cost of Doing Business Study

2018 Cost of Doing Business study

The North American Retail Hardware Association (NRHA) is now collecting data for the 2018 Cost of Doing Business Study. Is your average transaction size normal? Do you spend more or less on advertising than other independent home improvement businesses? How ... Read More »

Your Special Events Survival Guide

special events

Click the image above to view a PDF of this story. A boost in sales, a crowd in the store, lots of goodwill toward your business—there are many reasons why you might host a special event. These events offer a ... Read More »

Planning NRHA’s Biggest Event of the Year


A Q&A With NRHA’s Katie McHone-Jones One of the biggest events on the North American Retail Hardware Association’s (NRHA) calendar is the NRHA All-Industry Conference, held in conjunction with the National Hardware Show®. This year, the conference happens May 8-10 ... Read More »

NRHA’s Succession Planning Study Is Now Available

Succession Planning Study

The North American Retail Hardware Association (NRHA) has released its Succession Planning Study. Succession planning is an ongoing challenge for retailers who do not have a successor in place or have not prepared a step-by-step exit plan for themselves before ... Read More »

Ace Hardware CEO Advises Priorities, ‘Productive Paranoia’ for Leaders

Ace Hardware CEO

David Novak, retired CEO of the company that owns the KFC, Taco Bell and Pizza Hut brands, recently interviewed Ace Hardware’s president and CEO for a podcast on leadership. John Venhuizen, who is president and CEO of Ace Hardware Corp., ... Read More »

Target Tests Same-Day Delivery in 2 States

same-day delivery

Target is beginning to offer same-day delivery services from its stores in Birmingham, Alabama, and south Florida in partnership with delivery company Shipt, NBC News reports. By the middle of February, the retailer will roll out the service to more ... Read More »

Employee Compensation Report Now Available

employee compensation

The North American Retail Hardware Association (NRHA) has released the only in-depth, industry-specific study on employee compensation. The new 2017 Employee Compensation Report is a benchmarking tool for independent home improvement retailers to use for general guidance as they assess their payroll ... Read More »

Taking Your Business Outside

Click the picture to download a PDF of this story. Training and maintaining a strong staff is one of the key tenets of a retail business. Your staff is the face of your business for many of your customers. It could be ... Read More »