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Tag Archives: operations

How to Build, and Maintain, a Positive Business Culture

team building

Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org, Chad Husted, chusted@nrha.org, and Liz Lichtenberger, llichtenberger@nrha.org Despite an enviable location in Hawaii, HPM has survived its share of hard times. Established in 1921 during the Great Depression, it survived a ... Read More »

Ace to Open Customer Care Center in Florida

Customer Care Center

Ace Hardware Corp. announced this week its plan to open a new customer care center in Fort Myers, Florida. The center will employ 110 Ace corporate team members and is part of the co-op’s strategic three-year plan to grow and transform its customer ... Read More »

Retailers Share Tips to Rebound After Calamity

disaster

Click the picture to download a PDF of this story. When Disaster Strikes When was the last time you reviewed your operation’s disaster preparedness plan? More importantly, does your business even have a disaster plan? As a retailer, the day-to-day ... Read More »

NRHA Small Business and Government Roundtable Reveals Retailer Concerns

small business

As part of its mission to advocate for its members, the North American Retail Hardware Association (NRHA) hosted a small business and government roundtable June 28-29 at its Indianapolis headquarters. The event allowed independent home improvement retailers to discuss their ... Read More »

Promoting the Value of a First Job to Potential Employees

Finding quality employees who stay long term and have the potential to become a next-generation store leader is a concern independent home improvement retailers express to the North American Retail Hardware Association (NRHA). Recruiting members of Generation Z—who are the ... Read More »

Millennials Want a Retail Experience

millennials

Millennials and the generation group after them, Gen Z, make up nearly half of the U.S. population, which is good news for the retail sector, according to a recent Forbes article. However, Forbes says that the economic environment that this ... Read More »

Hardware Store Home to Archery Range

Social Circle Ace Hardware in Social Circle, Georgia, has found one of its newer niches to be right on target. Since 2012, the hardware destination has also been home to an archery pro shop and program. With the addition of ... Read More »

Walmart Uses Virtual Reality for Training

walmart

Walmart has introduced virtual reality (VR) headsets into its training program, allowing new employees to practice customer service before encountering customers on the salesfloors, the company reports. Walmart says the technology is intended to allow new store associates “to experience ... Read More »