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Tag Archives: operations

Custom Care: Understanding the Special Orders Process

Click the image above to view a full PDF. One size does not always fit all. Sometimes a customer’s needs are so specific that nothing other than a product so specialized it would not normally be part of a store’s ... Read More »

Target Buys Grocery Delivery Company Shipt

shipt

Target has purchased delivery startup Shipt Inc., a deal which will enable the retailer to complete same-day deliveries from about half of its 1,800 stores by summer 2018, Bloomberg reports. Customers will pay $99 per year to receive unlimited same-day ... Read More »

Encouraging Trades, Training Among Topics at Women’s Leadership Roundtable

women's leadership

The North American Retail Hardware Association (NRHA) hosted its second annual Women’s Leadership Roundtable in Chicago, Dec. 6 during which attendees discussed the value that trades bring to the industry, and the importance of training employees among a variety of ... Read More »

Financial Checklist for Business Growth

Business growth can be a frightening proposition. Change, risk and unknowns are all part of the equation, and there’s no guarantee that everything will work out the way you hope. However, it’s necessary if you want to continue to be ... Read More »

Loss Prevention Tips for the Holidays

The Christmas shopping season should put retailers in a good mood, but it’s also a prime time for shoplifters to ply their trade. As stores get busy, it’s easier for a shoplifter to get lost in the crowd. Make sure ... Read More »

Employees Make the Grade at City Mill

Staying sharp with customer service means listening to what customers have to say about their experiences. At City Mill, customers can post comments on social media sites like Facebook and Yelp, but many of them choose to use the store’s ... Read More »

Merchandising Chief Out at J.C. Penney to ‘Streamline Decision-Making’

merchandising

The role of chief merchandising officer has been eliminated at big-box department store J.C. Penney, CNBC reports. The retailer says in its press release that the move is part of an “organizational restructuring to streamline decision-making and promote greater agility ... Read More »

Turning ‘Scrap’ Into Savings

Porters Building Center prides itself on providing whatever its customers need. From a full-service lumberyard to rental and hardware, the four-location business has built a loyal following for service and products. Yet one of its most desired products started as ... Read More »