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Tag Archives: operations

How to Start Selling to Government Agencies

To view a PDF of the story, click here. Breaking In In the early 1980s, residents of Avenal, California, made what may have seemed like an unusual petition to their state government. The state was making plans to build one ... Read More »

Five Ways to Improve Your Paint Department

Paint Department

To view a PDF of this story, click here and to read a Q&A from an architectural color consultant about her insights and advice on color.  By: Jesse Carleton jcarleton@nrha.org  If you sell paint, you’ve got a lot of company. Specialty stores, other independent home improvement ... Read More »

Houston Stores Feature Unique Goods, Experience


In the city of Houston, Texas, the sun seems to shine year round and consumers are often on the hunt to find ways to enhance their living space, indoors and out. From an emphasis on top-of-the-line grills and accessories, to a love for ... Read More »

Show Your Employees Appreciation With Food and Fun

Employee Appreciation Day Every year at Dawson’s True Value Hardware, with two locations in Topsfield and North Beverly, Massachusetts, the management team hosts an appreciation event for its employees. Since many families and the store are extremely busy during the ... Read More »

Is Your Employee Handbook Up to Date?

If it’s been a while since you updated your employee handbook, chances are you’re missing some changes in legislation that could leave your company open to legal trouble. In addition to changes to federal laws, states often adopt their own ... Read More »

Focus on Average Transaction Size to Increase Sales

Working to increase your store’s average transaction size makes sense, especially considering that you have three primary ways to grow top-line sales. These methods are: Increase prices. Increase the number of customers who frequent your store. Increase average transaction size. All three strategies ... Read More »

Who Really Has Price-Matching Policies?

“Price-match guarantee” and “We will beat any competitor’s advertised price by 10 percent” are common promises that pop up in retail advertising. These statements are used to tell consumers the stores are confident they have the lowest prices in that ... Read More »

The Big Impact of Small Businesses

National data shows that small businesses account for most of the U.S. retail industry. Large chains, such as Walmart, Home Depot and Macy’s, compose only a small percentage of the retail sector. The numbers reveal that nearly 99 percent of all ... Read More »