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Tag Archives: operations

Made in the USA: All American Store Has a Clear Mission

Someone finally decided to try it. In early 2009, Mike Petro and Dennis Cunningham sat down with a group of investors with a big idea: create a store that only sells American-made products. They had their minds on the struggling ... Read More »

Human Resources Handbook

This electronic version of the Human Resource Handbook is designed to make it easy to navigate from chapter to chapter and section to section. It can be printed out in its entirety or by individual page. The Appendix at the end ... Read More »

What Matters to Customers

What Matters to Customers is a market study that measures the success of family-owned retail hardware stores in meeting customer expectations. It defines those expectations and pinpoints the reasons customers choose hardware stores in preference to big-box home improvement centers. To read the ... Read More »

Winning Retail Strategies

Retail Strategies for the 21st Century: Competing with the Big Boxes is a research study that details strategies and tactics independent hardware retailers can implement to co-exist with big box home improvement centers. During the year-long project, nearly 350 hardware store owners and ... Read More »