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Tag Archives: operations

Branded for Success

Nestled in Boston’s historic Beacon Hill neighborhood, a small, independent hardware store named Charles Street Supply Company attracts hordes of loyal customers. What’s its secret? The store knows its customers and anticipates their needs. It has built a strong brand ... Read More »

Developing Metrics

To watch the full video, click here. Managing Editor Jaime Koch shares her tips for helping home improvement retailers develop metrics for their operations in her how-to management vlog (video blog). Check out how Jaime suggests you tackle metrics in ... Read More »

2012 Market Measure: The Industry’s Annual Report

To watch the full video, click here. NRHA’s most popular webcast, the Market Measure will provide original data from its annual report. This webcast is an essential tool for any channel of the home improvement sector and will provide an ... Read More »

Protect Your Store from Refund Fraud

Refund (or return) fraud is when dishonest employees or customers refund merchandise and then personally benefit from the return. While customers can try to submit a fraudulent return, employees will have easier access because they have more control over the ... Read More »

Evolution of the Big Box

To watch the full video, click here. With contradicting rumors flying around about home improvement big boxes it’s hard to tell whether these mega-chains are cannibalizing themselves or gaining consumer popularity through improved customer service. It’s time to give the ... Read More »

Ideas from Outside the Industry

It’s a good idea to seek for ideas from other stores when evaluating how to improve your own. Take a look at some of these examples for inspiration: Store: PetsMart, national chain Why it Works: Petsmart offers small clean up ... Read More »

Good, Old-Fashioned Fun

Cruise the aisles of Rick Parker’s store in historic downtown Richmond, Ind., and you’ll quickly know what he’s about: Fun. From the old-fashioned soda machine in the store’s Italian market all the way up the wooden stairs to the blues ... Read More »

Wealth Advisor Shares Succession Planning Tips

Wealth Advisor Shares Succession Planning Tips - Feature

To watch the full video, click here. Wealth Advisor, Gary Pittsford, talks with Editor Jaime Koch about why it’s more important than ever to start thinking about succession planning. Read More »