Tag Archives: operations

Many brick-and-mortar retailers are offering in-store pickup to customers who make purchases online. The option sounds convenient, but might not actually be a time saver to consumers. A recent study by retail-intelligence firm StellaService found that “in-store pickup saved shoppers just …

Company leaders are responsible for cultivating and preserving high customer service standards, and Ace Hardware offers some examples of how to do it, according to a recent article. “[I]f an employee, a group of employees, or maybe even the entire company is not …

Hardware Retailing‘s January 2015 issue analyzed the elements of a strategic plan and highlighted retailers who have implemented strategic plans in their business. To read the full Strategic Planning story click here. Now it’s time to create a strategic plan …

Whether they’re looking to fill management positions or find part-time employees to man the registers and stock shelves, retailers may find that understanding generational differences helps with hiring, retaining and motivating employees. Generational groups all have different behaviors that impact the workplace, both positively and …

Are you evaluating your business for succession planning purposes or want to know how much your company is worth? Small Business Bonfire highlights an infographic to help businesses estimate how much they are worth. The tool should be used as a guideline to …

Thanks to retail websites and online search engines, consumers no longer think of retail sales associates as particularly trustworthy or helpful, according to an article from the Harvard Business Review. Integer Group, a global marketing agency, found that “family, friends and …

When you have a knowledgeable employee, you have a better chance of selling the products your home improvement store offers. A trend in contractor training is the use of quick mobile videos to teach courses on business practices and safety, according to …

Fleet Owner magazine has recognized Ace Hardware’s distribution team as its 2014 Private Fleet of the Year. As part of the honor, the December 2014 issue of Fleet Owner features a cover story that recognizes Ace’s innovative fleet management. “We’re proud that …