Surveys are a great way to get feedback from customers, but sometimes the questions provide ambiguous answers rather than specific, helpful advice. An article from Retail Customer Experience highlights six questions to ask your customers that will provide valuable feedback …
Read More »
Non-family businesses can learn a lot from family businesses, says Henry Hutcheson, a certified Family Business Advisor and founder of Family Business USA consultancy. “Family businesses outperformed non-family businesses during the boom years leading up to the 2008 recession, and …
Read More »
While the Home Depot data breach has compromised as many as 56 million customer cards, there are a few steps that could have prevented the massive breach, according to an article by Market Watch. For four months, cardholder data moved …
Read More »
The NRHA’s Annual Cost of Doing Business Study is now available to members. This annual study provides detailed financial information from hardware stores, home centers and lumber/building material outlets. The tables contained in this report are designed to provide comprehensive, …
Read More »
Change is inevitable and while for retailers, change can be exciting, nailing the basics like search engine optimization and e-mail marketing can be overwhelming. But Shop.org’s recent The State of Retailing Online 2014 Report shows why its more important that …
Read More »
The retail industry is brimming with technological advancements. From beacons and in-store analytics to augmented reality, wearable tech, and 3-D printing, there certainly isn’t a shortage of gizmos that merchants can use in their stores. Be that as it may, …
Read More »
Ken Blanchard is one of the living legends of the business world. His book “The One-Minute Manager” has sold more than 13 million copies — and that’s just one of the more than 60 books written or co-written by him. …
Read More »
According to a recent article from the National Retail Federation, a new app allows retailers and other employers to “see” employees as they clock in and out, verifying identities and delivering individual messages. The app, Timesly, is the world’s first …
Read More »
Hardware Retailing The Industry's Source for Insights and Information
