Tag Archives: product knowledge

If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …

Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …

Whether a pro painter is selecting a brush for general use or a DIYer reaches for a specially tipped detail brush for a fine edge, paint customers are searching for upgraded selections across a variety of paint applicators. Independent retailers …

Turning a hobby into a job often means you are passionate about going to work every day. For Johnsons Home & Garden nursery associate Joan Easton, her hobby led her to find a part-time job opportunity. “I’m an avid gardener …

The North American Retail Hardware Association (NRHA) is always developing new tools and resources to train independent home improvement retailers. Best of all, many of the programs the association develops are completely free for retailers to use and implement in …

Bird watching, also known as birding, is a pastime that has continued to grow in popularity in North America. As a retailer, you have the opportunity to serve customers interested in the hobby, providing innovative products, educational information and connecting …