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Tag Archives: research

A 10 List Roundup From October 2018

10 list

Every year, Hardware Retailing editors develop more 10 list ideas than can fit in the pages of the magazine. In the October 2018 issue, five additional lists made it online to give you even more operations and trends updates. Check ... Read More »

Retail Leaders to Focus on Business Growth at 2018 NRHA State of Independents Conference

What are you doing to grow your business? The 2018 NRHA State of Independents Conference is all about growth. The North American Retail Hardware Association (NRHA) is presenting the one-day event, which is slated for Dec. 6 in Chicago, to give attendees ... Read More »

Employees Are Key for Happy Customers

Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Prices and product quality are a big deal to consumers, but positive interactions with employees are also highly important for keeping them loyal, according to research from PwC. Accounting ... Read More »

10 Essential Elements of Customer Service

Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing ... Read More »

HIRI Conference Explores Robust Home Improvement Market

At the HIRI 2018 Insights Conference, an array of speakers detailed the economic trends and consumer preferences that are shaping the home improvement industry. The annual event, presented by the Home Improvement Research Institute (HIRI), was Sept. 18-19 in Oak ... Read More »

2018 Cost of Doing Business Study Now Available

2018 Cost of Doing Business Study

If you’re looking for a tool to compare your operation’s performance to typical and high-profit home improvement businesses, the North American Retail Hardware Association (NRHA) has exactly what you need. Conducted by NRHA for more than 100 years, the annual ... Read More »

Manufacturers: Share Your Opinion on Point of Sale Systems

point of sale

Calling all manufacturers—are you using point of sales data effectively? Share your opinion and get a free coffee! Askuity, a retail sales enablement platform, is seeking manufacturer input for its 2019 Point of Sale Data Study. The 2019 POS Data ... Read More »

How It Pays to Be Customer-Centric

customer service tips

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of ... Read More »