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Tag Archives: technology

Mobile Coupons Garner Interest, Bring in Younger Customers

Want to increase your transaction size by about 400 percent? Linda Roark can tell you how. Thanks to a mobile coupon program she implemented at her store, Pete’s Ace Hardware in Castro Valley, Calif., last summer, Roark has done just ... Read More »

Home Depot Issues Apology for ‘Stupid, Offensive’ Tweet

Home Depot has fired an outside agency that created what it called a “stupid and offensive” ESPN College GameDay photo tweet that featured two African-Americans and an individual dressed as a monkey, with two beating drums, according to the Atlanta ... Read More »

Survey Reports Consumers’ Home Security Habits

A recent nationwide survey reports Americans’ concerns about home security and whom they trust to keep their possessions safe. The study, conducted by third-party research firm Kelton Global and sponsored by Schlage to bring attention to October as National Crime ... Read More »

Increase Transaction Size with Home Security Products

When a customer comes in asking for a dead bolt, a well-trained employee will almost immediately start discussing the features and benefits of the locksets stocked in the store. But what if we told you that the ability to close ... Read More »

Self-Checkout Terminal Shipments Due to Increase

London-based research firm RBR predicts the total shipments of self-checkout terminals will continue to increase while retailers continue to pursue new self-service models. According to RBR’s Global EPOS and Self-Checkout 2013 study, the number of self-checkout terminal shipments is expected ... Read More »

Google Introducing Online Customer Service Ratings

Smaller online merchants will soon be able to better compete with large online retailers like Amazon.com thanks to a multi-year deal Google made recently with an independent provider of customer service ratings and analytics of online businesses. Google has plans ... Read More »

Master the Details of Special Orders

Consider this advice from these retailers who have mastered special orders. Have someone take charge “Any employee can place an order on the special order list, but we have one person to do all the ordering and another to do ... Read More »

I Have a Website, What Now?

I have a website now what - feature

As a website consultant focused on serving independent home improvement retailers, I truly enjoy working with retailers like yourself and have learned so much over the past few years about how you build your businesses. What’s most impressive to me ... Read More »