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Tag Archives: technology

Google Introducing Online Customer Service Ratings

Smaller online merchants will soon be able to better compete with large online retailers like Amazon.com thanks to a multi-year deal Google made recently with an independent provider of customer service ratings and analytics of online businesses. Google has plans ... Read More »

Master the Details of Special Orders

Consider this advice from these retailers who have mastered special orders. Have someone take charge “Any employee can place an order on the special order list, but we have one person to do all the ordering and another to do ... Read More »

I Have a Website, What Now?

I have a website now what - feature

As a website consultant focused on serving independent home improvement retailers, I truly enjoy working with retailers like yourself and have learned so much over the past few years about how you build your businesses. What’s most impressive to me ... Read More »

Senate Closes Debate on Marketplace Fairness Act

The U.S. Senate closed debate on the latest version of the Marketplace Fairness Act last week by a vote of 63-30, but the final vote on passage was delayed until May 6, after senators return from a weeklong vacation. The ... Read More »

Website Update Gives Retailers a Place to Sell Used Store Equipment, Fixtures

Ace’s Hardware Stores for Sale website initiative launched a new phase that will facilitate the buying and selling of used store equipment and fixtures for all convenience hardware retailers, no matter their affiliation. Called Marketplace, the site now allows retailers ... Read More »

The Amazon Effect

This presentation looks at what makes Amazon so successful, how consumers’ attitudes about shopping online for home improvement products have changed and the effect these changing habits have on the home improvement industry. To view the full presentation, click here. Read More »

Log on to More Sales

To watch the full video, click here. The staff at Aubuchon Hardware were innovators in ecommerce back in 1999 when they first offered products to customers. Listen as Will Aubuchon, vice president of sales shares his views on where ecommerce ... Read More »

Store of the Future

To watch the full video, click here. From merchandising solutions, cutting edge marketing techniques and retailing how-to tips, this webcast will explore the landscape of the future of the home improvement industry. Make sure you’re positioned for future success by ... Read More »