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Tag Archives: training

Walmart Launches Virtual Reality Training Programs

virtual reality training

Walmart will deploy 17,000 Oculus Go virtual reality headsets to train more than one million employees across the country, the company reports. The company is launching the virtual reality training this month and will send four headsets to each Walmart ... Read More »

Employees Are Key for Happy Customers

Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Prices and product quality are a big deal to consumers, but positive interactions with employees are also highly important for keeping them loyal, according to research from PwC. Accounting ... Read More »

10 Ways NRHA Training Benefits Your Business

Click the picture to download a download a PDF of this story. Poor customer service, lost sales and increased shrinkage are just a few of the results of ignoring your employees’ hardware education. Employees need training to succeed. The North American Retail ... Read More »

NRHA Launches New Inventory Management Course

Understanding your inventory is a critical component of your overall profitability, says North American Retail Hardware Association (NRHA) training manager and editor Jesse Carleton. If retailers don’t have an accurate, up-to-date picture of the products on their shelves, Carleton says, ... Read More »

10 Essential Elements of Customer Service

Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing ... Read More »

Preparing Your Newest Employees for Success

training

Click the image above to download a PDF of the story. Think back to your first day on any job, whether your first or the role you’re in now. Do you remember everything from your initial few weeks? How long ... Read More »

Accounting 101 for Retail Business Owners

accounting

Click the picture to download a PDF of this story. Most independent home improvement business owners and employees don’t have a background in accounting or finance. While the financial metrics of a company are only one piece of the puzzle, ... Read More »

An Equation to Solve Employee Turnover

Increasing productivity and reducing employee turnover are two struggles independent business owners often face. One of the most practical ways to address these issues is to take a look at your management team. Do your team leaders have the interpersonal ... Read More »