Hardware Retailing The Industry's Source for Insights and Information
Investing in home improvement leadership training is a decision that can strengthen your business for decades to come. By demonstrating your belief in your managers and other high-level personnel, you can give them the confidence they need to lead your business to new success.
The North American Retail Hardware Association’s (NRHA) Retail Management Certification Program is designed to enable middle- and senior-level home improvement employees to execute strategic planning, high-level decision-making and team management with conviction. Students graduate the program armed with countless new skills and opportunities to take their operations to new heights. Take a look at some of the key components of the course curriculum now to determine if the program is a good fit for your associates.
- Leadership training
Working in conjunction with entrepreneurship educators, home improvement business owners and other retail leaders, program participants gain new insight into effective leadership techniques.
- Marketing
Students benefit from an overview of current marketing practices to help their business reach new customers and clinch new sales.
- Sales training
A special focus of the Retail Management Certification Program centers on improving sales at your business. Students learn what associates at every level can do to increase sales across their operations.
- Customer service
Ensuring high-level associates manage customers with tact, confidence and expertise is crucial in a retail environment. Program participants review key customer service lessons to ensure they excel with customers.
- Human resources management
Being certain that human resources matters are handled appropriately gives every retailer peace of mind. In this program, students review human resources management best practices to safeguard their businesses.
- Finance and accounting
Course participants also take a deep dive into financial statements, gaining new insights into the metrics they can use to evaluate their businesses and chart growth across years, even decades.
With additional focuses on applied business strategy and advanced retail operations management, the program aims to deliver unparalleled value to program participants and the businesses they serve.
The Retail Management Certification Program is developed in collaboration with leading independent retailers and educators from Ball State University. Through three visits to NRHA’s Indianapolis headquarters, program participants will advance their skills and find new ways to lead.
Apply for the Retail Management Certification Program Now
Don’t delay! The deadline to apply for the 2019 Spring Session of the Retail Management Certification Program is March 1. For more information and to submit your online application, click here.
