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4 Ways to Attract Customers to Your In-Store Services

In-store services like screen and glass repair, as well as blade sharpening and small engine repair, are likely already going strong this summer. Here are some ideas to keep customers coming in for services and repairs:

  • Send your small engine repair tech to vendor training for updates on new equipment.
  • Encourage customers to get service work done early so you don’t have to deal with a backlog.
  • Try sending out postcards to your customers offering to waive the pickup and delivery charge if they get their lawnmowers serviced as early as February or March. That alleviates the rush on the service department.
  • Offer pre-season small-engine tuneup specials and a buy-one-get-one-free special on chainsaw sharpening to get landscapers in the store and hopefully buying additional products.

About Amanda Bell

Amanda Bell was an assistant editor of Hardware Retailing and NRHA. Amanda regularly visited with home improvement retailers across the country and attended industry events and seminars. She earned a degree in magazine journalism from Ball State University and has received honors for her work for Hardware Retailing from the Association of Marketing and Communication Professionals.

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