In-store services like screen and glass repair, as well as blade sharpening and small engine repair, are likely already going strong this summer. Here are some ideas to keep customers coming in for services and repairs:
- Send your small engine repair tech to vendor training for updates on new equipment.
- Encourage customers to get service work done early so you don’t have to deal with a backlog.
- Try sending out postcards to your customers offering to waive the pickup and delivery charge if they get their lawnmowers serviced as early as February or March. That alleviates the rush on the service department.
- Offer pre-season small-engine tuneup specials and a buy-one-get-one-free special on chainsaw sharpening to get landscapers in the store and hopefully buying additional products.